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- Tasks: Provide on-site technical support and troubleshoot customer systems across Glasgow and Edinburgh.
- Company: Join SCG, a forward-thinking company dedicated to excellent customer service.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and a buy holiday scheme.
- Why this job: Make a real difference by solving technical issues and helping customers thrive.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 25000 - 30000 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills
Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Technical Support Field Engineer in Scotland employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Field Engineer in Scotland
✨Tip Number 1
Get to know the company! Research SCG and understand our values, mission, and the specifics of the Technical Support Field Engineer role. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! As a Technical Support Field Engineer, you might face hands-on tests or troubleshooting scenarios. Brush up on your fault-finding skills and be ready to demonstrate your technical prowess during the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’re a perfect fit for the role and to keep yourself fresh in the interviewer's mind.
We think you need these skills to ace Technical Support Field Engineer in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Support Field Engineer role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you’ve resolved challenges and provided excellent customer service in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be ready to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you’ve managed to resolve issues while keeping customers happy.
✨Demonstrate Your Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a problem on the spot. Think about common issues you’ve faced in previous roles and how you resolved them. This will showcase your ability to think on your feet and work independently.
✨Be Organised and Detail-Oriented
Since documentation is key in this role, come prepared to discuss how you keep track of your work. Mention any tools or methods you use to document service notes and reports, as this will demonstrate your organisational skills and attention to detail.