Graduate Customer Experience Account Manager

Location: Hemel Hempstead Salary: £21,157.50 – £24,784.50 + OTE Hours: Monday – Friday, 9am – 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your call alerts, and check for signs of fraud. Develop product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP. Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved Handle general billing queries. Understand