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- Tasks: Provide on-site technical support and troubleshoot customer systems across Glasgow and Edinburgh.
- Company: Join SCG Together, a company dedicated to high-quality technical service.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and a buy holiday scheme.
- Why this job: Make a real impact by solving technical issues and helping customers thrive.
- Qualifications: Experience in technical support, strong troubleshooting skills, and excellent communication.
- Other info: Work independently while collaborating with a supportive team in a dynamic environment.
The predicted salary is between 25000 - 30000 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills
Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Technical Support Field Engineer in Glasgow employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Field Engineer in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SCG Together. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about technical support, brush up on your fault-finding techniques. You might even want to run through some common scenarios with a friend or family member to get comfortable explaining your thought process.
✨Tip Number 3
Show off your customer service skills! Remember, you'll be representing SCG in front of clients. Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to high-quality service.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Field Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and field engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your fault-finding and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your excellent communication and customer service skills in your application. We want to know how you’ve gone above and beyond for customers in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SCG!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be prepared to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the technical demands of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight any situations where you turned a negative experience into a positive one, as this demonstrates your ability to communicate effectively and maintain professionalism.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common issues you might encounter in the field and how you would resolve them. This will not only showcase your problem-solving skills but also your ability to think on your feet.
✨Document Your Achievements
Bring along a portfolio or notes that detail your previous work, including any reports or service notes you've completed. This will help you illustrate your strong organisational skills and attention to detail, which are crucial for maintaining high standards in this role.
