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- Tasks: Provide on-site technical support and resolve issues for customer systems.
- Company: Join SCG, a forward-thinking company with a commitment to equality.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and employee discounts.
- Why this job: Make a real difference by helping customers with cutting-edge technology.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 25000 - 30000 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills
Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Remote support technical service desk Support Engineer in Glasgow employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote support technical service desk Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work at SCG or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to fault resolution and troubleshooting to show off your expertise.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your previous roles where you successfully diagnosed and resolved issues. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Remote support technical service desk Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any specific experiences that relate to the responsibilities listed.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, we want to see your communication skills in action. Whether it's in your CV or cover letter, use clear and concise language, and don’t forget to highlight any customer service experience you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at SCG!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be ready to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the technical demands of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client, as this will highlight your ability to represent SCG professionally.
✨Practice Your Problem-Solving Approach
Be ready to demonstrate your fault-finding skills during the interview. You might be asked to walk through how you would troubleshoot a specific issue. Practising common scenarios can help you articulate your thought process clearly and confidently.
✨Get Familiar with the Company Culture
Research SCG and understand their values and work culture. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team. Mentioning how your personal values align with theirs can make a great impression.