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- Tasks: Provide on-site technical support and troubleshoot IT issues for customers.
- Company: Dynamic technology services provider based in Glasgow.
- Benefits: 21 days holiday, enhanced sick pay, and a supportive work environment.
- Why this job: Join a team that values customer service and technical expertise.
- Qualifications: Strong knowledge of IT systems, hardware, networking, and excellent communication skills.
- Other info: Opportunity to grow your career in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A technology services provider in Glasgow is seeking a skilled Technical Support Field Engineer to provide on-site technical support across customer locations. The successful candidate will troubleshoot and resolve IT-related issues, ensuring high-quality customer service.
This role requires a good knowledge of IT systems, hardware, and networking, along with strong customer service and communication skills.
The position offers benefits such as 21 days holiday and enhanced company sick pay.
On-Site IT Field Engineer: Install, Troubleshoot & Support in Glasgow employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Field Engineer: Install, Troubleshoot & Support in Glasgow
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Glasgow. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or troubleshooting successes. This can really set you apart from other candidates and give employers a taste of what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical questions and customer service scenarios. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Don’t miss out on opportunities – keep an eye on our listings and submit your application directly!
We think you need these skills to ace On-Site IT Field Engineer: Install, Troubleshoot & Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT systems, hardware, and networking. We want to see how your skills match the role of an On-Site IT Field Engineer, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how your troubleshooting skills can make a difference. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, highlight any previous experience where you’ve successfully communicated complex IT issues in a simple way. We value clear communication just as much as technical skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, hardware, and networking. Be prepared to discuss specific technologies you've worked with and how you've resolved issues in the past. This will show that you're not just familiar with the concepts but can apply them practically.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Practice Troubleshooting Scenarios
Anticipate some common IT-related problems and be ready to walk through your troubleshooting process. This could involve explaining how you would approach diagnosing a network issue or fixing a hardware malfunction. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
Prepare a few questions to ask the interviewer about the company’s tech stack or their approach to customer support. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
