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- Tasks: Provide on-site technical support and resolve issues for customer systems.
- Company: Join SCG, a forward-thinking company with a commitment to equality.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and employee discounts.
- Why this job: Make a real difference by helping customers with cutting-edge technology.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 25000 - 30000 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills
Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
IT Technical Support Field Service Engineer in Glasgow employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Field Service Engineer in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SCG Together. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about technical support, brush up on your fault-finding techniques. You might even want to run through some common scenarios with a friend or family member to get comfortable explaining your thought process.
✨Tip Number 3
Show off your customer service skills! Remember, you'll be representing SCG while working on-site. Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to providing top-notch service.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Technical Support Field Service Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and field engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being friendly – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be ready to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you’ve managed to resolve issues while keeping customers happy.
✨Demonstrate Your Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a problem on the spot. Think about common issues you’ve faced in previous roles and how you resolved them. This will showcase your ability to think on your feet and work independently.
✨Be Organised and Detail-Oriented
Since documentation is key in this role, come prepared with examples of how you’ve kept accurate records in the past. Discuss your organisational skills and how you ensure compliance with procedures, as this will reflect your professionalism and attention to detail.