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- Tasks: Provide on-site technical support and troubleshoot customer systems across Glasgow and Edinburgh.
- Company: Join SCG, a forward-thinking company dedicated to excellent customer service.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and a buy holiday scheme.
- Why this job: Make a real difference by solving technical issues and supporting customers directly.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 21500 - 25500 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills
Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Locations
Technical Support Field Engineer in Glasgow, Scotland employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Field Engineer in Glasgow, Scotland
✨Tip Number 1
Get to know the company! Research SCG and understand our values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding and troubleshooting techniques. We want to see how you tackle real-world problems, so be ready to demonstrate your expertise during practical assessments.
✨Tip Number 3
Show off your customer service skills! As a Technical Support Field Engineer, you'll be interacting with clients regularly. Prepare examples of how you've provided excellent service in the past and how you handle challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and serious about joining SCG. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Field Engineer in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and field engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your fault-finding and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Remember, we love a good story, so share your journey in tech and customer service.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your CV or cover letter, let us know how you’ve successfully communicated with clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be ready to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the role's demands.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you’ve managed to resolve issues while keeping customers happy.
✨Demonstrate Your Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a problem on the spot. Think about common issues you’ve faced in previous roles and how you resolved them. This will showcase your ability to think on your feet.
✨Be Ready to Discuss Documentation
Accurate documentation is key in this role, so be ready to talk about how you keep track of your work. Mention any experience you have with reporting and using ticketing systems, as this will demonstrate your organisational skills and attention to detail.
