At a Glance
- Tasks: Build strong customer relationships and maximise retention through exceptional service.
- Company: Join a dynamic team at a leading customer experience company.
- Benefits: Enjoy 21 days holiday, birthday off, and discounted gym membership.
- Other info: Full training provided in a fun and supportive work environment.
- Why this job: Be part of a team with a 99.5% customer retention rate and make a real impact.
- Qualifications: Experience in customer service or sales, with a proactive and adaptable mindset.
The predicted salary is between 25000 - 32000 € per year.
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support.
Key Tasks:
- Support your customer base by managing and exceeding expectations.
- Identify and create opportunities that benefit your customers.
- Ensure customer retention is as impressive as the rest of our teams and contribute to our 99.5% retention rate.
- Handle both incoming and outgoing customer sales and service calls.
- Create and manage various cases through CRM.
- Work through your call alerts, and check for signs of fraud.
- Develop product knowledge to educate customers in alternative services, e.g. Mobiles, Connectivity, VoIP.
- Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved.
- Understand & pre-empt competitor risk.
- Use company reporting mechanisms to prioritise your daily/weekly actions.
- Handle customer feedback and complaints both on the phone and in writing.
- Assist other departments to resolve customer-based challenges.
Skills & Experience:
- Customer service or Sales experience.
- Someone who thrives in fast paced environments and can easily adapt to change.
- Proactive approach and ability to bring new ideas to the team.
- Ability to forge lasting relationships with customers and partners.
- Good time management skills and ability to prioritise workload.
Additional Benefits:
- 21 Days’ holiday rising to 25 after 5 years of service.
- Birthday off.
- Discounted gym membership.
We Offer:
- A competitive salary and bonus structure.
- Full training.
- A fun working environment.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Graduate Customer Experience Account Manager in England employer: SCG Together
Join a dynamic team as a Graduate Customer Experience Account Manager, where you'll play a vital role in delivering exceptional service and building lasting relationships with our customers. Our vibrant office culture fosters collaboration and innovation, offering you the chance to thrive in a fast-paced environment while enjoying benefits like 21 days of holiday, a competitive salary, and a fun working atmosphere. With a strong commitment to employee growth and inclusivity, we ensure that every team member has the opportunity to excel and contribute to our impressive customer retention rate.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Experience Account Manager in England
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the customer experience field. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your skills and experiences align with their needs. Keep it concise and engaging!
✨Tip Number 3
Stay proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, even if they’re not actively hiring. Show them why you’d be a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values customer relationships as much as you do.
We think you need these skills to ace Graduate Customer Experience Account Manager in England
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any customer service or sales experience you have. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your ability to build relationships and exceed expectations.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key tasks and skills mentioned in the job description. We love seeing candidates who take the initiative to align their experiences with what we’re looking for.
Be Proactive and Creative:We’re on the lookout for someone who can bring new ideas to the table. In your application, feel free to mention any innovative approaches you've taken in previous roles to improve customer retention or service. Show us your proactive side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at SCG Together
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like. Research the company’s approach to customer experience and be ready to discuss how you can contribute to their impressive retention rate.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or identified opportunities that benefited both the customer and the business. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with the Products
Get to grips with the products and services the company offers, especially in areas like Mobiles, Connectivity, and VoIP. Being knowledgeable will help you answer questions confidently and show your commitment to educating customers.
✨Practice Handling Feedback
Think about how you would handle customer feedback and complaints. Prepare to discuss strategies for resolving issues effectively, as this is crucial for maintaining strong customer relationships and ensuring satisfaction.
