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- Tasks: Provide on-site technical support and resolve issues for customer systems.
- Company: Join SCG, a company dedicated to high-quality technical service.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and employee discounts.
- Why this job: Make a real difference by helping customers with cutting-edge technology.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills
Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Locations
Technical Support Field Engineer in Edinburgh, Scotland employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Field Engineer in Edinburgh, Scotland
✨Tip Number 1
Get to know the company! Research SCG and understand our values, services, and what makes us tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! As a Technical Support Field Engineer, you might face hands-on tests. Brush up on your troubleshooting skills and be ready to demonstrate your technical know-how in real-time.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for SCG!
We think you need these skills to ace Technical Support Field Engineer in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Support Field Engineer role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, let us know how you’ve successfully communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SCG!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be ready to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the technical demands of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any situations where you turned a negative experience into a positive one, as this will demonstrate your ability to maintain high standards of communication.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common issues you might encounter in the field and how you would resolve them. This will help you showcase your problem-solving skills and your ability to work independently while still collaborating with teams.
✨Document Your Achievements
Bring along a portfolio or notes that detail your previous work, including any relevant certifications or projects. Being able to provide concrete examples of your achievements will help you stand out and show that you're organised and detail-oriented, which is crucial for this role.
