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- Tasks: Provide on-site technical support and resolve issues for customer systems.
- Company: Join SCG Together, a company dedicated to excellent customer service.
- Benefits: Enjoy 21 days holiday, enhanced sick pay, and a birthday day off.
- Why this job: Make a real difference by helping customers with cutting-edge technology.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Technical Support Field Engineer in Dunfermline employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Field Engineer in Dunfermline
✨Tip Number 1
Get to know the company inside out! Research SCG Together, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding and troubleshooting techniques. You might even want to set up a mock scenario to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, plus it shows your proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Technical Support Field Engineer in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and field engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Field Engineer role. Share specific examples of your past experiences that align with our needs.
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your excellent communication and customer service skills in your application. We love candidates who can connect with customers and provide top-notch support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be prepared to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the technical demands of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight any situations where you turned a negative experience into a positive one, as this demonstrates your ability to maintain professionalism under pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common issues you might encounter in the field and how you would resolve them. This will not only showcase your problem-solving skills but also your ability to think on your feet.
✨Document Your Achievements
Bring along a portfolio or notes that detail your previous work, including any reports or service notes you've completed. This will help you illustrate your strong organisational skills and attention to detail, which are crucial for maintaining high standards in this role.
