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- Tasks: Provide on-site technical support and troubleshoot customer systems across Glasgow and Edinburgh.
- Company: Join SCG, a forward-thinking company dedicated to excellent customer service.
- Benefits: Enjoy 21 days holiday, extra birthday leave, and discounted gym memberships.
- Why this job: Make a real difference by solving technical issues and enhancing customer experiences.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 25000 - 30000 £ per year.
Areas Covering: Glasgow & Edinburgh
Salary: £25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
- Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
- Install, configure, and maintain hardware, software, and network infrastructure
- Respond to service requests and incidents
- Troubleshoot and resolve issues efficiently, escalating where necessary
- Carry out preventative maintenance and system health checks
- Accurately document work completed, including reports and service notes
- Maintain a high standard of customer service and communication
- Ensure compliance with health and safety procedures while working on-site
- Work independently in the field while collaborating with internal teams
Skills
Essential:
- Previous experience in a technical support or field engineering role
- Strong fault-finding and troubleshooting skills
- Good knowledge of IT systems, hardware, and networking
- Ability to work independently and manage time effectively
- Excellent customer service and communication skills
- Strong organisational and documentation skills
- Full UK driving licence
Desirable:
- Experience with networking equipment such as routers, switches, and Wi-Fi
- Knowledge of telecoms, VoIP, broadband, or fibre services
- Relevant technical certifications or equivalent experience
- Experience working to SLAs and using ticketing systems
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Technical Support Field Engineer in Dalkeith employer: SCG Together
Contact Detail:
SCG Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Field Engineer in Dalkeith
✨Tip Number 1
Get to know the company inside out! Research SCG's values, mission, and recent projects. This way, when you chat with us, you can show off your knowledge and enthusiasm for what we do.
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding and troubleshooting techniques. We want to see how you tackle real-world problems, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your customer service skills! Think of times when you've gone above and beyond for a customer. We love candidates who can communicate effectively and maintain a high standard of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the SCG team!
We think you need these skills to ace Technical Support Field Engineer in Dalkeith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Support Field Engineer role. Share specific examples of your troubleshooting skills and customer service experience to grab our attention.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCG Together
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT systems, hardware, and networking. Be prepared to discuss your previous experiences in troubleshooting and fault resolution, as this will show that you can handle the technical demands of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Highlight your communication skills and how you've managed customer expectations in the past. This will demonstrate that you can represent SCG professionally.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face in the field. Practice articulating how you would approach diagnosing and resolving issues on-site. This will help you convey your problem-solving abilities effectively during the interview.
✨Document Your Achievements
Bring along examples of your work documentation, such as reports or service notes, to showcase your organisational skills. Being able to demonstrate your attention to detail and ability to keep accurate records will set you apart from other candidates.
