At a Glance
- Tasks: Deliver high-quality IT and telecom solutions while providing exceptional customer service.
- Company: Dynamic company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, holiday perks, gym discounts, and a supportive work environment.
- Other info: Flexible working with opportunities for travel and career growth.
- Why this job: Join a tech-savvy team and make a real difference in customer experiences.
- Qualifications: Strong technical skills in IT, telecoms, and networking solutions required.
The predicted salary is between 28000 - 35000 £ per year.
- Engineer
- Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford
The successful candidate will be delivering high-quality communications solutions to customers by installing, maintaining, and supporting IT services, telecoms, network, and cybersecurity.
This includes on-site and remote work.
The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely.
All while delivering exceptional customer service to our customers.
You will be required to travel and work flexibly, including overnight stays.
Responsibilities
- Represent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability.
- Establish and maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
- Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery
- Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues.
- Ensure regular communication with clients while exceeding their expectations.
- Ensure all faults are dealt with efficiently and that the fault is triaged, reported and resolved within SLA.
- Manage process for communicating service affecting issues to the organization and our customers.
- Ensure constant improvement of customer experience and Service Assurance knowledge.
- Act as a technical authority during project delivery, ensuring seamless handover to Service Assurance.
- Maintain accurate and detailed documentation for all deployments.
Skills Required
- Strong technical background
- Proven experience in deploying and supporting complex IT, telecoms, and networking solutions.
Deep understanding of Draytek, Ruckus and Uni Fi equipment. - Solid understanding of the OSI or TCP/IP model
- Hands‑on experience with monitoring, network diagnostic and network analytics tools
- Comprehensive industry knowledge
- Experience of Cloud Telephony, installation and support
- Thorough understanding of SIP telephony protocol
- Ability to interpret technical designs and translate them into practical deployments
- Interest in Technology and Innovation
- Ability to work independently in the field
- Excellent customer service skills
- Understanding of compliance frameworks (TSA, ISO 9001, ISO 27001)
- Ability to coach & train others
Benefits
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Employee Assistance Programme
- Enhanced company sick pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
- Free On‑Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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Engineer employer: SCG South West
As an Account Manager in Bradley Stoke, you will thrive in a dynamic work culture that prioritises employee development and fosters strong team collaboration. With competitive salary packages and opportunities for professional growth, our company is dedicated to ensuring that every employee feels valued and empowered to succeed in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Engineer role you’re after at SCG South West.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at SCG South West a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at SCG South West.
✨Apply Through Company Websites
When you spot a role like Engineer at SCG South West, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at SCG South West a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to SCG South West specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at SCG South West
✨Brush Up on Core Engineering Principles
Before heading into the interview with SCG South West, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like SCG South West want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
