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- Tasks: Be the first point of contact for customers, providing support and managing queries.
- Company: Join a dynamic team at a forward-thinking company in Bradley Stoke.
- Benefits: Enjoy 21 days holiday, birthday off, gym discounts, and more perks!
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Positive attitude, multitasking skills, and an interest in technology.
- Other info: Equal opportunities employer committed to inclusivity and support.
The predicted salary is between 25000 - 30000 £ per year.
Location: Bradley Stoke
Salary: £25,000 – £30,000
We are looking for a Customer Experience Agent to join our Customer Experience team based at our Bradley Stoke Office. You will be the first point of contact for our customers, providing technical support as well as dealing with other queries such as invoice and contract queries.
Responsibilities:
- Maintaining relationships with key partners, ensuring that we provide a unified service from supplier to client.
- Managing a variety of queries from start to completion.
- Develop, implement and maintain procedures of best practice and standards.
- Ensure that all faults are dealt with efficiently and that the fault is triaged and reported correctly.
- Manage process for communicating service affecting issues to the organisation as well as our customers.
- Monitor to define patterns and work to lessen recurrence.
- Liaise with other surrounding support teams on faults and assurance.
- Coordination of internal and external resources.
- Identify own training requirements.
Skills Required:
- A positive, solutions focused mindset coupled with a can-do attitude.
- To deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued.
- An ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively.
- The ability to adapt and negotiate/mediate and decision-making skills.
- Interest in Technology and Innovation.
Benefits:
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Employee Assistance Programme.
- Enhanced company sick pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Pension Scheme.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Customer Experience Agent employer: SCG South West
Contact Detail:
SCG South West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent
✨Tip Number 1
Get to know the company! Research SCG and understand their values, especially around customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Agent, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to build your confidence in handling queries and providing solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully managed customer issues or improved processes. Be ready to share these stories during your interview to demonstrate your can-do attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at SCG. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Experience Agent
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your positive, solutions-focused mindset.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the Customer Experience Agent role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight relevant skills like multi-tasking and problem-solving that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at SCG South West
✨Know Your Customer Experience
Before the interview, brush up on what makes great customer experience. Familiarise yourself with common queries and how to handle them effectively. This will show that you understand the role and are ready to provide top-notch support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about times when you had to triage a problem or manage multiple queries at once. This will demonstrate your ability to stay calm under pressure and think creatively.
✨Highlight Your Tech Savvy
Since the role involves technical support, be ready to discuss your interest in technology and innovation. Mention any relevant tools or software you've used before, and how they helped improve customer interactions.
✨Emphasise Teamwork and Communication
The job requires liaising with various teams, so be prepared to talk about your experience working collaboratively. Share examples of how you've communicated service-affecting issues effectively, ensuring everyone is on the same page.