At a Glance
- Tasks: Provide top-notch remote support for telecoms and UC systems, resolving issues swiftly.
- Company: Join a dynamic telecoms company in Birmingham with a focus on innovation.
- Benefits: Enjoy 21 days holiday, career development, and a birthday day off!
- Other info: Be part of an inclusive team that values diversity and growth.
- Why this job: Make a real difference by helping customers and improving telecom services.
- Qualifications: 2+ years in IT or telecoms support with strong troubleshooting skills.
The predicted salary is between 30000 - 35000 £ per year.
The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs. This position requires strong telecoms and structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.
Responsibilities:
- Act as a first and second-line support engineer for telecoms and UC-related incidents and requests.
- Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
- Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
- Perform detailed troubleshooting across VoIP, networking, and UC platforms.
- Escalate complex incidents appropriately while maintaining ownership and customer communication.
- Implement remote deployments, including system provisioning, configuration, and testing.
- Liaise with customers and suppliers to ensure timely resolution of issues.
- Provide remote user support and basic customer training where required.
- Maintain accurate technical documentation, case notes, and knowledge base articles.
- Identify recurring issues and contribute to problem management and continuous improvement initiatives.
Experience Required:
- Troubleshooting UC and telecoms platforms.
- Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
- Minimum of 2 years experience in an IT or Telecoms support role.
Technical Skills Required:
- Strong understanding of VoIP technologies and call flows.
- SIP, RTP, TCP/UDP.
- DNS, DHCP, VLANs, QoS.
- LAN and WAN fundamentals.
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Career Development and Progression Opportunities.
- Employee Assistance Programme.
- Enhanced Company Sick Pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Pension Scheme.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Telecoms Support Desk Engineer in Worcester employer: SCG Midlands
As a Field Communications Engineer at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With comprehensive training opportunities, a generous holiday scheme, and a commitment to work-life balance, we ensure that our team members are well-equipped to excel in their roles while enjoying a fulfilling career. Located in a vibrant area, our culture fosters collaboration and innovation, making us an excellent employer for those looking to make a meaningful impact in the telecoms industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Support Desk Engineer in Worcester
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like SCG Midlands and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like SCG Midlands.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecoms Support Desk Engineer in Worcester
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at SCG Midlands.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at SCG Midlands.
How to prepare for a job interview at SCG Midlands
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
