At a Glance
- Tasks: Provide top-notch remote support for telecoms and IT systems, resolving issues swiftly.
- Company: Join a dynamic team in Birmingham focused on innovative telecommunications solutions.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborate with engineering teams and enjoy a fast-paced, rewarding atmosphere.
- Why this job: Make a real difference by helping customers with cutting-edge telecoms technology.
- Qualifications: Strong telecoms knowledge and excellent communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
- Telecoms Support
- Desk
- Engineer
Location: Quinton, Birmingham Salary £30,000 - £35,000 The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems.
The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.
This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.
Responsibilities: Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
