At a Glance
- Tasks: Support customers and ensure smooth operations in our Service Assurance team.
- Company: Join a forward-thinking company dedicated to exceptional customer service.
- Benefits: Enjoy 21 days holiday, birthday off, and free onsite perks like croissants!
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 32000 € per year.
Salary: £30,000 – £32,000.
To triage and support customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.
Location: Dummer, Basingstoke.
Responsibilities
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- Ensure regular communication with clients while exceeding their expectations
- Maintain a process driven work environment
- Collate and communicate fault information to ensure quick resolution
- Enable continuation of service via utilisation of value-add products
- Understand and resolve faults within SLA
- Accurately triage all tickets and pass to relevant support team for those not resolved by Service Assurance
- Coordinate internal and external resources
- Liaise with Group Networks and other surrounding support teams on faults/assurance
Skills And Competencies Required
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
- Decision making skills
- Proven problem-solving attitude
- Ability to coach others
- Experience working in a problem solving environment
- Interest in Technology and Innovation and IT Literate
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Assurance Agent employer: SCG Midlands
At SCG, we pride ourselves on fostering a collaborative and supportive work environment in Dummer, Basingstoke, where our Service Assurance Agents can thrive. With a strong emphasis on employee growth, we offer comprehensive benefits including an increasing holiday allowance, wellness programmes, and opportunities for professional development, all while ensuring our team delivers exceptional customer service. Join us to be part of a company that values innovation, teamwork, and the well-being of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Service Assurance Agent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We want to show off that positive can-do attitude and our ability to handle tricky situations with ease!
✨Tip Number 3
Research the company’s values and recent projects. This will help us tailor our responses and demonstrate that we’re genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show that we’re keen on the role. Plus, it’s just good manners!
We think you need these skills to ace Service Assurance Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Assurance Agent role. Highlight your customer service experience and any relevant problem-solving skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at StudySmarter.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at SCG Midlands
✨Know Your Stuff
Make sure you brush up on your industry knowledge and the specific technologies relevant to the role. Understanding common issues that customers face and how to resolve them will show that you're proactive and ready to jump in.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will demonstrate your positive can-do attitude.
✨Be Process-Driven
Familiarise yourself with process-driven environments and be ready to discuss how you maintain organisation and efficiency in your work. Highlight any experience you have with reporting and how it contributes to team performance.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good communication is key in this role, so be prepared to explain complex issues simply and effectively, both in your answers and when asking questions.
