At a Glance
- Tasks: Coordinate exciting projects in voice, IT, and data for our customers.
- Company: Join a dynamic team at SCG Midlands, based in Quinton, Birmingham.
- Benefits: Enjoy 21 days holiday, gym discounts, and a birthday day off!
- Other info: Annual salary reviews and employee referral bonuses make this role even more rewarding.
- Why this job: Be part of a supportive culture with ongoing training and career growth opportunities.
- Qualifications: Telecoms experience is a plus, but strong communication and attention to detail are key.
The predicted salary is between 24000 - 30000 £ per year.
Location: Quinton, Birmingham
Salary: £28,000 - £30,000
We are looking for a Project and Services Coordinator to come and join our team at the Quinton office in Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process.
Responsibilities:
- Coordination of Voice, IT and Data projects within SCG Midlands.
- Adhering to the Project Scope, deliverables, and timelines.
- Attend weekly Project meetings to discuss ongoing Projects, deliverables, risks and technical requirements.
- Coordinate with internal resources and third parties/suppliers to achieve the project deliverables.
- Ongoing training within the team to ensure all systems and processes are followed and understood.
- Placement of connectivity orders with relevant ISPs.
- Cessations of redundant circuits/services.
- Track Project milestones while proactively identifying any risks or potential issues.
- Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed.
- Provide regular Project updates to the customer to ensure a high level of customer service is provided.
Skills & Experience:
- Previous telecoms experience is desirable but not essential.
- Knowledge of agreed processes and practices to carry out work in a fast-paced environment.
- Accuracy, flexibility and attention to detail in managing each project task.
- Effective knowledge and understanding of the applications and systems used in the role. Applications include Excel and portal-based ordering systems.
- Willingness to adopt new systems, services and processes in line with the evolving needs of the business.
- Excellent communication skills required in liaising with colleagues and customers.
Benefits:
- 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
Project and Services Coordinator employer: SCG Midlands
As a Field Communications Engineer at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With comprehensive training opportunities, a generous holiday scheme, and a commitment to work-life balance, we ensure that our team members are well-equipped to excel in their roles while enjoying a fulfilling career. Located in a vibrant area, our culture fosters collaboration and innovation, making us an excellent employer for those looking to make a meaningful impact in the telecoms industry.
StudySmarter Expert Advice🤫
We think this is how you could land Project and Services Coordinator
✨Tip Number 1
Familiarise yourself with project management tools and methodologies. Since you'll be coordinating various projects, having a solid understanding of how to manage timelines and deliverables will set you apart.
✨Tip Number 2
Brush up on your communication skills. As you'll be liaising with different teams and customers, being able to convey information clearly and effectively is crucial for success in this role.
✨Tip Number 3
Gain a basic understanding of telecoms and IT systems. Even if previous experience isn't essential, showing that you're proactive in learning about the industry can demonstrate your commitment and enthusiasm.
✨Tip Number 4
Network with professionals in the field. Attend industry events or join online forums to connect with others in project coordination. This can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Project and Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in project coordination, especially in telecoms or similar fields. Emphasise skills like attention to detail, communication, and your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter:Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences align with coordinating projects and working with teams to deliver results.
Showcase Relevant Skills:In your application, clearly outline your proficiency with tools like Excel and any portal-based ordering systems. Mention any experience you have with managing project timelines and deliverables.
Highlight Customer Service Experience:Since the role involves providing regular updates to customers, include examples of how you've successfully communicated with clients in the past. This will demonstrate your commitment to high levels of customer service.
How to prepare for a job interview at SCG Midlands
✨Know the Project Scope
Familiarise yourself with the key responsibilities of the role, especially around project coordination. Be prepared to discuss how you would manage project scopes, deliverables, and timelines effectively.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this position, think of examples where you've successfully liaised with teams or customers. Highlight your ability to provide regular updates and maintain high customer service standards.
✨Showcase Your Attention to Detail
Prepare to discuss how you ensure accuracy in your work, particularly when managing project tasks and billing information. Mention any tools or methods you use to stay organised and detail-oriented.
✨Be Ready to Discuss Adaptability
The role requires a willingness to adopt new systems and processes. Think of instances where you've successfully adapted to changes in your work environment and how that could benefit the team at SCG Midlands.
