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- Tasks: Build strong relationships and maximise customer satisfaction for a diverse business client base.
- Company: Dynamic company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, performance bonuses, and a supportive work environment.
- Other info: Opportunity to mentor junior team members and grow your career.
- Why this job: Join a team where your impact on customer relationships truly matters.
- Qualifications: 5+ years in customer service with strong relationship-building skills.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hemel Hempstead
Salary: From £28,000 (Depending on experience) + OTE
Hours: Monday – Friday, 9am – 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month.
Key Tasks- Build strong relationship with key contacts of all customers within allocated customer base.
- Recognise and maximise upon upsell opportunities, working to ensure every Diamond customer utilises all SCG services and products.
- Maintain excellent customer retention of 99.5% or above, never losing a customer without ensuring every avenue has been taken to avoid churn.
- Effectively manage all incoming communication from customers and respond within timely manner.
- Proactively manage base to ensure customers’ expectations are exceeded.
- Provide mentorship to junior members of team.
5+ years Customer service
Senior Customer Experience Account Manager in Hemel Hempstead employer: SCG Midlands
Contact Detail:
SCG Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Account Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Experience Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience. We suggest role-playing with a friend or using online resources to get comfortable with articulating your experience in managing customer relationships.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've maximised customer retention or identified upsell opportunities in your previous roles. We want to see those numbers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream job!
We think you need these skills to ace Senior Customer Experience Account Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Experience Account Manager role. Highlight your experience in customer service and relationship management, as these are key for us. Use specific examples that showcase how you've maximised customer retention and identified upsell opportunities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer experience and how you can contribute to our team. Be sure to mention any relevant achievements and how they align with our goal of maintaining excellent customer retention.
Showcase Your Communication Skills: As a Senior Customer Experience Account Manager, communication is crucial. In your application, demonstrate your ability to manage incoming communications effectively. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at SCG Midlands
✨Know Your Customers
Before the interview, research the company’s customer base and their needs. Understand the types of businesses they serve and think about how you can enhance their experience. This will show your potential employer that you’re proactive and ready to build those strong relationships.
✨Showcase Your Upselling Skills
Prepare examples from your past experiences where you successfully identified upsell opportunities. Be ready to discuss specific strategies you used to maximise customer retention and how you ensured customers were utilising all available services. This will demonstrate your ability to drive value for both the company and its clients.
✨Demonstrate Excellent Communication
Since managing incoming communication is key, practice articulating your thoughts clearly and concisely. Think of scenarios where you effectively managed customer queries or complaints. Highlight your approach to ensuring timely responses and exceeding customer expectations.
✨Mentorship Mindset
As you’ll be providing mentorship to junior team members, be prepared to discuss your leadership style. Share examples of how you’ve supported others in the past and how you plan to foster a collaborative environment. This will show that you’re not just focused on your own success but also on the growth of the team.