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- Tasks: Support customers, manage expectations, and create opportunities for retention.
- Company: Join a dynamic team in Hemel Hempstead focused on exceptional customer service.
- Benefits: Competitive salary, bonus structure, 21 days holiday, and discounts.
- Other info: Fun working environment with ongoing personal development and training.
- Why this job: Make a real impact by building lasting relationships with customers.
- Qualifications: Customer service or sales experience and excellent communication skills.
The predicted salary is between 24784 - 24784 ÂŁ per year.
Hours: Monday â Friday, 9am â 5.30pm.
Location: Hemel Hempstead.
Salary: ÂŁ24,784.50 + OTE.
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support.
Key Tasks- Support your customer base by managing and exceeding expectations.
- Identify and create opportunities that benefit your customers.
- Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate.
- Handle both incoming and outgoing customer sales and service calls.
- Create and manage various cases through CRM.
- Work through your call alerts, and check for signs of fraud.
- Develop product knowledge to educate customers in alternative services, e.g. Mobiles, Connectivity, VoIP.
- Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved.
- Handle general billing queries.
- Understand & preâempt competitor risk.
- Use company reporting mechanisms to prioritise your daily/weekly actions.
- Handle customer feedback and complaints both on the phone and in writing.
- Assist other departments to resolve customerâbased challenges.
- Customer service or Sales experience.
- Excellent communication skills.
- A proactive, positive (winâwin) attitude.
- Office 365 knowledge desirable but not essential.
- Someone who thrives in fast paced environments and can easily adapt to change.
- Proactive approach and ability to bring new ideas to the team.
- Ability to forge lasting relationships with customers and partners.
- Good time management skills and ability to prioritise workload.
- 21 Days' holiday rising to 25 after 5 years of service.
- Birthday off.
- Childcare vouchers.
- Employee mobile package.
- Holiday Purchase scheme.
- Retail discounts.
- Discounted gym membership.
- A competitive salary and bonus structure.
- Full training.
- Ongoing personal development.
- A bus and fun working environment.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Junior Customer Experience Account Manager in Hemel Hempstead employer: SCG Midlands
Contact Detail:
SCG Midlands Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Junior Customer Experience Account Manager in Hemel Hempstead
â¨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Junior Customer Experience Account Manager. Highlight your customer service experience and how you can contribute to that impressive retention rate.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, itâs a great chance to reiterate why youâre the perfect fit!
We think you need these skills to ace Junior Customer Experience Account Manager in Hemel Hempstead
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Junior Customer Experience Account Manager. Highlight any customer service or sales experience you have, and donât forget to mention your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and how you can contribute to our impressive customer retention rate. Be sure to mention why youâre excited about joining StudySmarter.
Show Off Your Skills: In your application, emphasise your ability to manage expectations and forge lasting relationships with customers. We love candidates who can bring new ideas to the table, so donât hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itâs the best way for us to receive your application and get you one step closer to joining our fun team in Hemel Hempstead!
How to prepare for a job interview at SCG Midlands
â¨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like. Research the companyâs approach to customer experience and be ready to discuss how you can contribute to their impressive retention rate.
â¨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or complaints in the past.
â¨Demonstrate Proactivity
Think of ways you can bring new ideas to the team. Be prepared to share examples of when youâve identified opportunities for improvement in previous roles or how youâve gone above and beyond for customers.
â¨Familiarise Yourself with CRM Tools
Even if youâre not an expert, having a basic understanding of CRM systems will help. Brush up on how these tools work and be ready to discuss how you would use them to manage customer cases effectively.