At a Glance
- Tasks: Support customers and ensure smooth operations in the Service Assurance team.
- Company: Join a dynamic team in Dummer, Basingstoke, focused on exceptional customer service.
- Benefits: Enjoy 21 days holiday, birthday off, and free onsite perks like croissants!
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a team that values innovation and problem-solving in tech.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 30000 - 32000 € per year.
Salary: £30,000 – £32,000.
To triage and support customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.
Location: Dummer, Basingstoke.
Responsibilities
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- Ensure regular communication with clients while exceeding their expectations
- Maintain a process driven work environment
- Collate and communicate fault information to ensure quick resolution
- Enable continuation of service via utilisation of value-add products
- Understand and resolve faults within SLA
- Accurately triage all tickets and pass to relevant support team for those not resolved by Service Assurance
- Coordinate internal and external resources
- Liaise with Group Networks and other surrounding support teams on faults/assurance
Skills And Competencies Required
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
- Decision making skills
- Proven problem-solving attitude
- Ability to coach others
- Experience working in a problem solving environment
- Interest in Technology and Innovation and IT Literate
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Assurance Agent in Hampshire employer: SCG Midlands
At SCG, we pride ourselves on fostering a collaborative and supportive work environment in Dummer, Basingstoke, where our Service Assurance Agents play a crucial role in delivering exceptional customer service. With benefits such as increasing holiday entitlement, an Employee Assistance Programme, and opportunities for professional growth, we are dedicated to the well-being and development of our employees. Join us to be part of a team that values innovation, teamwork, and a positive can-do attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Service Assurance Agent in Hampshire
✨Tip Number 1
Get to know the company! Research SCG and understand their values, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their Service Assurance team.
✨Tip Number 2
Practice your communication skills! As a Service Assurance Agent, you'll need to communicate effectively with clients and colleagues. Try role-playing common scenarios or even explaining tech concepts to friends to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss these during interviews to demonstrate your proactive attitude and ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining SCG directly. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Service Assurance Agent in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Assurance Agent role. Highlight your customer service experience and any relevant problem-solving skills to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your interest in technology and innovation!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at SCG Midlands
✨Know Your Stuff
Make sure you brush up on your industry knowledge and the specific technologies relevant to the role. Understanding the common issues customers face and how to resolve them will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will demonstrate your strong communication skills and positive can-do attitude.
✨Be Process-Driven
Familiarise yourself with process-driven environments and be ready to discuss how you maintain structure while working under pressure. Highlight any experience you have in collating information and communicating effectively, as this is key for the Service Assurance Agent role.
✨Problem-Solving Mindset
Prepare to showcase your decision-making and problem-solving skills. Think of specific examples where you identified a fault, triaged tickets, or coordinated resources to resolve an issue quickly. This will illustrate your ability to think critically and act decisively.
