Unified Communications (UC) Field Engineer
Before applying for this role, please read the following information about this opportunity found below.
Location: Quinton, Birmingham
Salary: £36,000 - £42,000
As a Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.
Responsibilities:
- Installation and support of telecoms and IT/datacoms systems
- Using Supplier Portals to manage systems and faults.
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
- Undertaking surveys and support for technical installation projects.
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
- Produce detailed technical documentation on system installation and support procedures.
- Providing customer training
- Working closely with the service delivery and project teams.
Skills Required:
- Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.
- Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary.
- Minimum of 2 years IT or Telecoms support experience.
- Strong interpersonal and communications skills, on the phone, in person and electronically.
- Excellent problem-solving, attention to detail and analytical skills.
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice. xgikmsk
·Full UK driving license.
Benefits:
Unified Communications (UC) Field Engineer in Halesowen employer: SCG Midlands
Join our dynamic team at SCG in Hemel Hempstead as an Accounts Apprentice, where you'll gain invaluable experience in finance while enjoying a supportive work culture that prioritises employee growth. With benefits like enhanced sick pay, a buy holiday scheme, and opportunities for professional development, we are dedicated to fostering a rewarding environment for all our employees. Our commitment to equality and community engagement makes SCG an exceptional place to build your career.
