At a Glance
- Tasks: Join a team to install and support telecoms and IT systems while providing top-notch customer service.
- Company: Dynamic telecoms company focused on innovation and teamwork.
- Benefits: Enjoy 21 days holiday, career development, and a company car.
- Other info: We value diversity and are committed to an inclusive workplace.
- Why this job: Gain hands-on experience in a fast-paced environment and grow your tech skills.
- Qualifications: 2 years in IT or telecoms support with knowledge of networking protocols.
The predicted salary is between 30000 - 40000 £ per year.
As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.
Responsibilities:
- Installation and support of telecoms and IT/datacoms systems
- Using Supplier Portals to manage systems and faults
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports
- Undertaking surveys and support for technical installation projects
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions
- Produce detailed technical documentation on system installation and support procedures
- Providing customer training
- Working closely with the service delivery and project teams
Skills Required:
- Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark
- Experience and or Knowledge of telecommunications solutions including call center and call recording applications. For example, Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix full training provided where necessary
- Minimum of 2 years IT or Telecoms support experience
- Strong interpersonal and communications skills, on the phone, in person and electronically
- Excellent problem-solving, attention to detail and analytical skills
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility
- Knowledge of structured cabling - CAT5/6
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice
- Full UK driving license
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Company Car
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Field Communications Engineer employer: SCG Midlands
As a Field Communications Engineer at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With comprehensive training opportunities, a generous holiday scheme, and a commitment to work-life balance, we ensure that our team members are well-equipped to excel in their roles while enjoying a fulfilling career. Join us in a location that fosters innovation and collaboration, where your contributions directly impact our clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Communications Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms/datacoms industry. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in VoIP, SIP, and other relevant technologies. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to IP networking and telecom systems. Practice explaining complex concepts in simple terms, as communication is key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Communications Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in telecoms and datacoms. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of IP networking and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Field Communications Engineer role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your desire to learn and grow with us.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in high-pressure situations!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SCG Midlands
✨Know Your Tech
Brush up on your knowledge of VoIP, SIP, and the various protocols mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects. This shows you’re not just familiar with the terms but can apply them practically.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in high-pressure situations. Think about specific challenges you've faced in telecoms or IT/datacoms support and how you resolved them. This will demonstrate your analytical skills and ability to think on your feet.
✨Customer Service Focus
Since the role involves liaising with customers and third-party IT professionals, be ready to share experiences where you provided exceptional customer service. Highlight your communication skills and how you ensured quality delivery in previous roles.
✨Documentation is Key
Familiarise yourself with the importance of producing detailed technical documentation. Be prepared to discuss any experience you have in creating manuals or guides for system installations and support procedures. This will show that you understand the value of clear communication in technical environments.
