SCG Midlands is seeking a Customer Experience Agent to be the first point of contact, delivering technical support and handling invoice and contract enquiries. You will communicate with clients regularly and strive to provide exceptional service.
You will manage queries from start to finish, stay calm under pressure, and coordinate with internal teams to resolve issues within SLA. A passion for technology and innovation will help you identify training needs and improve processes.
#J-18808-LjbffrCustomer Experience & Billing Support Specialist employer: SCG Midlands
As a Field Communications Engineer at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With comprehensive training opportunities, a generous holiday scheme, and a commitment to work-life balance, we ensure that our team members are well-equipped to excel in their roles while enjoying a fulfilling career. Located in a vibrant area, our culture fosters collaboration and innovation, making us an excellent employer for those looking to make a meaningful impact in the telecoms industry.
