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- Tasks: Be the go-to person for tech support and customer queries.
- Company: Join a dynamic team at a leading tech support company.
- Benefits: Enjoy 21 days holiday, gym discounts, and a birthday day off!
- Why this job: Make a real difference in customer experiences while working with innovative technology.
- Qualifications: Positive attitude, multitasking skills, and a passion for tech.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 25000 - 30000 £ per year.
Location: Bradley Stoke
Salary: £25,000 to £30,000 per annum
We are looking for a Customer Experience Agent to join our Customer Experience team based at our Bradley Stoke Office. You will be the first point of contact for our customers, providing technical support as well as dealing with other queries such as invoice and contract queries.
Responsibilities
- Maintaining relationships with key partners, ensuring that we provide a unified service from supplier to client.
- Managing a variety of queries from start to completion.
- Develop, implement and maintain procedures of best practice and standards.
- Ensure that all faults are dealt with efficiently and that the fault is triaged and reported correctly.
- Manage process for communicating service affecting issues to the organisation as well as our customers.
- Monitor to define patterns and work to lessen recurrence.
- Liaising with other surrounding support teams on faults and assurance.
- Coordination of internal and external resources.
- Identify own training requirements.
Skills Required
- A positive, solutions focused mindset coupled with a can-do attitude.
- To deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued.
- An ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively.
- The ability to adapt and negotiate/mediate and decision-making skills.
- Interest in Technology and Innovation.
Benefits
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Employee Assistance Programme.
- Enhanced company sick pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Pension Scheme.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Customer Experience Pro - Tech Support & Issue Resolution in Bristol employer: SCG Midlands
Contact Detail:
SCG Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Pro - Tech Support & Issue Resolution in Bristol
✨Tip Number 1
Get to know the company! Research SCG and understand their values, especially around customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves technical support and issue resolution, think of common tech problems and how you'd resolve them. This will prepare you for any scenario they might throw at you during the interview.
✨Tip Number 3
Show off your communication skills! As a Customer Experience Pro, you'll need to convey information clearly and positively. During interviews, focus on how you can make customers feel valued and understood, even when dealing with tricky issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the SCG family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Experience Pro - Tech Support & Issue Resolution in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and tech issues. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled customer queries or technical problems in the past. We love a good story about turning a frown upside down!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism. Show us your personality, but keep it relevant to the role and our company culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at SCG Midlands
✨Know Your Tech
Brush up on your technical knowledge before the interview. Familiarise yourself with common tech support issues and solutions, as well as the products or services the company offers. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you prioritised tasks to ensure customer satisfaction. This will demonstrate your solutions-focused mindset.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are committed to understanding customer needs.
✨Demonstrate Adaptability
Be ready to discuss situations where you had to adapt quickly to changes or unexpected challenges. Share how you approached these situations creatively and what the outcomes were. This will highlight your ability to think on your feet, which is crucial for a tech support role.