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- Tasks: Be the first point of contact for customers, providing support and resolving queries.
- Company: Join a dynamic team at a forward-thinking company in Bradley Stoke.
- Benefits: Enjoy 21 days holiday, birthday off, and a range of employee perks.
- Other info: Equal opportunities employer committed to inclusivity and career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Positive attitude, multitasking skills, and an interest in technology.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Customer Experience Agent to join our Customer Experience team based at our Bradley Stoke Office. You will be the first point of contact for our customers, providing technical support as well as dealing with other queries such as invoice and contract queries.
Responsibilities:
- Maintaining relationships with key partners, ensuring that we provide a unified service from supplier to client.
- Managing a variety of queries from start to completion.
- Develop, implement and maintain procedures of best practice and standards.
- Ensure that all faults are dealt with efficiently and that the fault is triaged and reported correctly.
- Manage process for communicating service affecting issues to the organisation as well as our customers.
- Monitor to define patterns and work to lessen recurrence.
- Liaising with other surrounding support teams on faults and assurance.
- Coordination of internal and external resources.
- Identify own training requirements.
Skills Required:
- A positive, solutions focused mindset coupled with a can-do attitude.
- To deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued.
- An ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively.
- The ability to adapt and negotiate/mediate and decision-making skills.
- Interest in Technology and Innovation.
Benefits:
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Employee Assistance Programme.
- Enhanced company sick pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Pension Scheme.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Customer Experience Agent in Bristol employer: SCG Midlands
Contact Detail:
SCG Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent in Bristol
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations. We want to see that you can keep a cool head and provide solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events. It’s a great way to get insider info and maybe even a referral when you apply through our site.
✨Tip Number 4
Prepare for the interview! Think about how you can demonstrate your positive mindset and problem-solving skills. We love candidates who can show they’re ready to tackle challenges head-on.
We think you need these skills to ace Customer Experience Agent in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and technical support. We want to see how your skills align with the role of a Customer Experience Agent!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled customer queries or technical issues in the past. We love a solutions-focused mindset, so let us know how you’ve made customers feel valued!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Show us your personality, but keep it relevant to the role and our company culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Customer Experience Agent position!
How to prepare for a job interview at SCG Midlands
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Experience Agent. Familiarise yourself with common technical issues and queries that customers might have. This will help you demonstrate your knowledge and show that you're ready to tackle any challenge.
✨Show Off Your People Skills
Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Prepare examples of how you've successfully handled customer queries in the past, especially under pressure. This will highlight your positive, solutions-focused mindset.
✨Be Ready to Multi-task
The job requires juggling various tasks at once, so be prepared to discuss how you manage multiple priorities. Think of specific instances where you've successfully balanced different responsibilities and stayed calm under pressure. This will show that you can thrive in a fast-paced environment.
✨Demonstrate Your Interest in Tech
Since the role involves providing technical support, express your enthusiasm for technology and innovation during the interview. Share any relevant experiences or projects that showcase your interest and ability to learn new tools quickly. This will set you apart as a candidate who is eager to grow.