At a Glance
- Tasks: Join a team to install and support telecoms and IT systems while providing top-notch customer service.
- Company: Dynamic telecoms company focused on innovation and teamwork.
- Benefits: 21 days holiday, career progression, company car, and wellness programmes.
- Other info: Equal opportunities employer committed to inclusivity and career growth.
- Why this job: Gain hands-on experience in a fast-paced environment and develop your technical skills.
- Qualifications: Experience in telecoms or IT support with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.
Responsibilities:
- Installation and support of telecoms and IT/datacoms systems
- Using Supplier Portals to manage systems and faults
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports
- Undertaking surveys and support for technical installation projects
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions
- Produce detailed technical documentation on system installation and support procedures
- Providing customer training
- Working closely with the service delivery and project teams
Skills Required:
- Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark
- Experience and or Knowledge of telecommunications solutions including call center and call recording applications. For example, Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix full training provided where necessary
- Minimum of 2 years IT or Telecoms support experience
- Strong interpersonal and communications skills, on the phone, in person and electronically
- Excellent problem-solving, attention to detail and analytical skills
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility
- Knowledge of structured cabling - CAT5/6
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice
- Full UK driving license
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Company Car
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Field Communications Engineer in Birmingham employer: SCG Midlands
As a Field Communications Engineer, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With comprehensive training opportunities, a generous holiday scheme, and a commitment to work-life balance, our company fosters a culture of collaboration and innovation, making it an excellent place for ambitious professionals in the telecoms/datacoms industry to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Communications Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms/datacoms industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of VoIP, SIP, and other relevant tech during interviews or networking chats. We want to see your passion for learning and how you can contribute to our team.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview scenarios related to fault management and customer service. We love candidates who can think on their feet and provide solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals ready to grow with us in the field of communications engineering.
We think you need these skills to ace Field Communications Engineer in Birmingham
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience in the telecoms/datacoms industry. Mention specific technologies and protocols you’re familiar with, like VoIP or SIP, as this will show us you’ve got the right background for the role.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. We love seeing how your unique background fits with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SCG Midlands
✨Know Your Tech
Brush up on your knowledge of VoIP, SIP, RTP, and the other protocols mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects. This shows you’re not just familiar with the terms but can apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in high-pressure situations. Think about specific challenges you've faced in telecoms or datacoms and how you resolved them. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Since strong interpersonal skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to explain something to a non-technical customer, so being able to communicate effectively is crucial.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s projects, team dynamics, or future technology trends. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
