Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage complaints with a proactive approach.
- Company: Join a supportive team in a dynamic environment focused on customer satisfaction.
- Benefits: Enjoy 21 days holiday, career development, and wellness perks like gym discounts.
- Other info: We value diversity and support applicants with disabilities throughout the recruitment process.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a passion for service excellence are essential.
The predicted salary is between 28500 - 31000 £ per year.
Location: Reigate
Salary: £28,500 - £31,000
The Customer Hub Service Agent is a frontline role responsible for delivering exceptional customer service while proactively managing customer dissatisfaction, complaints, and early churn signals.
Key Tasks:
- Manage customer tickets from initial contact through to resolution in line with SLA’s for customer service, billing, and contract‑related enquiries.
- Handle customer complaints professionally, ensuring customers feel listened to and supported.
- Liaise with internal teams and external suppliers to resolve customer issues efficiently.
- Take end‑to‑end ownership of customers reducing or partially ceasing services.
- Capture accurate reasons for service reduction to support churn insight and reporting.
- Calculate and apply relevant mid‑term charges in line with contract terms.
- Maintain accurate records across CRM, billing, and service platforms.
- Calculate Balance of Contract (BOC) charges and applicable cease charges accurately.
- Coordinate full-service cessations across all internal systems and with relevant carriers and suppliers.
- Confirm customer billing is stopped accurately and at the correct point.
- Investigate and resolve billing discrepancies linked to churn or service changes.
- Identify recurring churn drivers or operational issues.
- Contribute to continuous improvement of churn, leavers, and cessation processes.
Skills Required:
- Strong customer service and communication skills with a passion for service excellence.
- Ability to manage difficult and sensitive customer conversations.
- Strong attention to detail and process discipline.
- Commercial awareness and understanding of contract terms.
- Strong organisational and problem‑solving skills.
- Ability to multi‑task and prioritise effectively.
- Calm, resilient, and solutions‑focused mindset.
- IT literate with experience using CRM, billing, and ticketing systems.
Benefits:
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Career Development and Progression Opportunities.
- Employee Assistance Programme.
- Enhanced Company Sick Pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Annual Salary Reviews.
- Pension Scheme.
- Fresh fruit and snacks.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Customer Hub Service Agent in Surrey employer: SCG Corporate
Contact Detail:
SCG Corporate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Service Agent in Surrey
✨Tip Number 1
Get to know the company inside out! Research SCG and understand their values, mission, and the specifics of the Customer Hub Service Agent role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle difficult situations or complaints. Role-play with a friend or family member to get comfortable with those tricky conversations. Remember, it’s all about making the customer feel heard and supported.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Prepare examples of how you've tackled challenges in the past, especially in customer service settings. Highlight your attention to detail and how you’ve contributed to improving processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining SCG. Good luck, we believe in you!
We think you need these skills to ace Customer Hub Service Agent in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and experience. We want to see how you can handle complaints and manage customer dissatisfaction, so don’t hold back on those examples!
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you've tackled difficult customer conversations in the past. We love candidates who can demonstrate a calm and solutions-focused mindset, so share those success stories!
Be Detail-Oriented: Attention to detail is key for this role, especially when it comes to managing customer records and billing discrepancies. Make sure your application is free from typos and clearly structured to show us you’ve got this covered.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCG Corporate
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle complaints and dissatisfaction, as this role is all about making customers feel heard and supported. Be ready to share examples of how you've successfully managed difficult conversations in the past.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its services. Knowing their products and understanding their customer base will help you answer questions more effectively. Plus, it shows that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific customer scenarios. Think through potential situations related to churn or billing discrepancies and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Off Your Organisational Skills
This role requires strong organisational skills, so be prepared to discuss how you manage your time and prioritise tasks. Share examples of how you've juggled multiple responsibilities in previous roles, especially in high-pressure situations.