At a Glance
- Tasks: Support customers by resolving issues and ensuring smooth service delivery.
- Company: Dynamic company focused on exceptional customer service and teamwork.
- Benefits: Competitive salary, 21+ days holiday, birthday off, and employee discounts.
- Other info: Inclusive workplace with opportunities for career advancement and personal development.
- Why this job: Join a team that values innovation and customer satisfaction while growing your skills.
- Qualifications: Strong communication skills, problem-solving attitude, and interest in technology.
The predicted salary is between 30000 - 32000 € per year.
Location: Dummer, Basingstoke
Salary: £30,000–£32,000
Triage and support customers reporting issues, to assist in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- Ensure regular communication with clients while exceeding their expectations
- Maintain a process-driven work environment
- Collate and communicate fault information to ensure quick resolution
- Enable continuation of service via utilisation of value-add products
- Understand and resolve faults within SLA
- Accurately triage all tickets and pass to relevant support team for those not resolved by Service Assurance
- Co-ordinate internal and external resources
- Liaise with Group Networks and other surrounding support teams on faults/assurance
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
- Decision-making skills
- Proven problem-solving attitude
- Ability to coach others
- Experience working in a problem-solving environment
- Interest in Technology and Innovation and IT Literate
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Assurance Agent employer: SCG Connected
At SCG, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Dummer, Basingstoke. Our commitment to employee growth is reflected in our comprehensive benefits package, including increasing holiday allowances, an Employee Assistance Programme, and opportunities for professional development. Join us to be part of a team that values innovation, customer service excellence, and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Service Assurance Agent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves triaging and resolving issues, think of examples from your past experiences where you've successfully tackled challenges. This will showcase your ability to handle the responsibilities of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Assurance Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Service Assurance Agent role. We want to see your experience in customer service and problem-solving shine through!
Show Off Your Communication Skills:Since this role involves liaising with clients and internal teams, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail:We love candidates who pay attention to the little things! Make sure to proofread your application for any typos or errors, as this shows you care about quality and accuracy.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SCG Connected
✨Know Your Stuff
Make sure you brush up on your industry knowledge and the specific technologies relevant to the role. Understanding the common issues faced in service assurance will help you answer questions confidently and show that you're ready to tackle challenges head-on.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you triaged issues or resolved faults quickly, as this will demonstrate your problem-solving attitude and ability to exceed client expectations.
✨Be a Team Player
Since the role involves working collaboratively with the Service Manager and other teams, be ready to discuss your experience in teamwork. Share instances where you coordinated with others to achieve a common goal, highlighting your communication skills and positive can-do attitude.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s processes and how they measure team performance. This shows your interest in the role and helps you understand how you can contribute to maintaining a process-driven work environment.
