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- Tasks: Build strong relationships and maximise customer retention for a base of 30-60 business customers.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive salary starting from £28,000 plus OTE, Monday to Friday hours.
- Why this job: Make a real impact by ensuring customer satisfaction and mentoring junior team members.
- Qualifications: Experience in customer relationship management and strong communication skills.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 28000 - 35000 £ per year.
Location: Hemel Hempstead
Salary: From £28,000 (Depending on experience) + OTE
Hours: Monday – Friday, 9am – 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month.
Key Tasks:
- Build strong relationship with key contacts of all customers within allocated customer base.
- Recognise and maximise upon upsell opportunities, working to ensure every Diamond customer utilises all SCG services and products.
- Maintain excellent customer retention of 99.5% or above, never losing a customer without ensuring every avenue has been taken to avoid churn.
- Effectively manage all incoming communication from customers and respond within timely manner.
- Proactively manage base to ensure customers’ expectations are exceeded.
- Provide mentorship to junior members of team.
Senior Customer Experience Account Manager employer: SCG Connected
Contact Detail:
SCG Connected Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've built strong customer relationships in the past. We love hearing about real-life experiences that demonstrate your ability to exceed expectations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Senior Customer Experience Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Experience Account Manager role. Highlight your experience in building strong customer relationships and any upselling successes you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can help maintain that impressive 99.5% retention rate. Be genuine and let your personality come through!
Showcase Relevant Skills: In your application, make sure to showcase skills that align with the job description, like communication and mentorship. We love seeing candidates who can not only manage customer expectations but also support their teammates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at SCG Connected
✨Know Your Customers
Before the interview, research the company’s customer base and their needs. Understand the types of businesses they work with and think about how you can enhance their experience. This will show your potential employer that you’re proactive and ready to build those strong relationships.
✨Demonstrate Upselling Skills
Prepare examples of how you've successfully identified upsell opportunities in previous roles. Be ready to discuss specific strategies you used to maximise customer retention and how you ensured customers were utilising all available services. This will highlight your ability to drive value for both the company and its clients.
✨Showcase Communication Skills
As a Senior Customer Experience Account Manager, effective communication is key. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to manage incoming communications and respond promptly, as this reflects your commitment to excellent customer service.
✨Mentorship Mindset
Since you'll be providing mentorship to junior team members, think about your leadership style and how you can support others. Prepare to share experiences where you’ve guided colleagues or contributed to team development. This will illustrate your readiness to take on a mentoring role and foster a collaborative environment.