At a Glance
- Tasks: Handle escalated IT issues and support First Line colleagues in a dynamic environment.
- Company: Join SCG Connected, a forward-thinking tech company focused on end-user experience.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team with a focus on innovation and excellence.
- Why this job: Make a real difference by solving complex tech problems and enhancing user satisfaction.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
SCG Connected is seeking a capable IT Service Desk professional in the UK to handle escalated tickets from the First Line Service Desk, diagnose complex issues, and escalate to specialist teams when required. You will guide First Line colleagues, support EUC endpoint protection and software deployment, and contribute to knowledge base and end-user documentation while maintaining SLA targets.
Second Line IT Support Engineer: Elevate End-User Tech employer: SCG Connected
At SCG Connected, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. As a Pre-Sales Consultant, you will benefit from extensive professional development opportunities while working in a supportive environment that encourages growth and creativity. Located in the UK, our team is dedicated to providing tailored solutions that not only meet client needs but also empower our employees to thrive in their careers.
