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- Tasks: Support customers, manage expectations, and maximise retention through excellent service.
- Company: Join a dynamic team in Hemel Hempstead with a focus on customer experience.
- Benefits: Competitive salary, OTE, and a supportive work environment.
- Why this job: Be part of a team that boasts an impressive 99.5% customer retention rate.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Monday to Friday hours with opportunities for growth and development.
The predicted salary is between 24784 - 24784 £ per year.
Location: Hemel Hempstead
Salary: £24,784.50 + OTE
Hours: Monday – Friday, 9am – 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support.
Key Tasks:
- Support your customer base by managing and exceeding expectations.
- Identify and create opportunities that benefit your customers.
- Ensure your customer retention is as impressive as the rest of our teams and contribute to our 99.5% retention rate.
- Handle both incoming and outgoing customer sales and service calls.
- Create and manage various cases through CRM.
- Work through your call alerts, and check for signs of fraud.
- Develop product knowledge to educate customers in alternative services, e.g. Mobiles, Connectivity, VoIP.
- Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved.
- Handle general billing queries.
Junior Customer Experience Account Manager employer: SCG Connected
Contact Detail:
SCG Connected Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Experience Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills can help them maintain that impressive 99.5% retention rate. We want to hear how you can contribute to their success!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the customer experience world.
We think you need these skills to ace Junior Customer Experience Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Customer Experience Account Manager role. Highlight any relevant experience you have in customer service and relationship management, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our impressive retention rate. Keep it engaging and personal – we want to get to know you!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your communication skills. Use clear, concise language and check for any typos or errors before hitting send – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do and our amazing team culture!
How to prepare for a job interview at SCG Connected
✨Know Your Customer Experience
Make sure you understand what customer experience means in the context of the role. Research the company’s approach to customer service and be ready to discuss how you can contribute to their impressive retention rate.
✨Showcase Your Communication Skills
As a Junior Customer Experience Account Manager, communication is key. Prepare examples of how you've effectively managed customer relationships in the past, whether through calls or emails, and be ready to demonstrate your ability to handle queries and complaints.
✨Familiarise Yourself with CRM Tools
Since you'll be managing cases through a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be prepared to talk about your experience and how you can leverage it to support customers.
✨Prepare for Role-Play Scenarios
Interviews for customer-facing roles often include role-play scenarios. Practice handling common customer situations, such as billing queries or service issues, so you can demonstrate your problem-solving skills and ability to stay calm under pressure.