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- Tasks: Support customers, manage relationships, and maximise retention in a dynamic office environment.
- Company: Join a vibrant team in Hemel Hempstead focused on exceptional customer service.
- Benefits: Competitive salary, bonus structure, 21 days holiday, and discounts on gym memberships.
- Other info: Full training provided, ongoing personal development, and a fun working atmosphere.
- Why this job: Be part of a team with a 99.5% customer retention rate and make a real impact.
- Qualifications: Customer service or sales experience, excellent communication skills, and a proactive attitude.
The predicted salary is between 24784 - 24784 £ per year.
Location: Hemel Hempstead
Salary: £24,784.50 + OTE
Hours: Monday to Friday, 9am to 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunities and maximise customer retention, through office-based support.
Key Tasks:
- Support your customer base by managing and exceeding expectations.
- Identify and create opportunities that benefit your customers.
- Ensure your customer retention is as impressive as the rest of our teams and contribute to our 99.5% retention rate.
- Handle both incoming and outgoing customer sales and service calls.
- Create and manage various cases through CRM.
- Work through your call alerts, and check for signs of fraud.
- Develop product knowledge to educate customers in alternative services, e.g. Mobiles, Connectivity, VoIP.
- Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved.
- Handle general billing queries.
- Understand & pre-empt competitor risk.
- Use company reporting mechanisms to prioritise your daily/weekly actions.
- Handle customer feedback and complaints both on the phone and in writing.
- Assist other departments to resolve customer-based challenges.
Skills & Experience:
- Customer service or Sales experience.
- Excellent communication skills.
- A proactive, positive (win-win) attitude.
- Office 365 knowledge desirable but not essential.
- Someone who thrives in fast-paced environments and can easily adapt to change.
- Proactive approach and ability to bring new ideas to the team.
- Ability to forge lasting relationships with customers and partners.
- Good time management skills and ability to prioritise workload.
Additional Benefits:
- 21 Days holiday rising to 25 after 5 years of service.
- Birthday off.
- Childcare vouchers.
- Employee mobile package.
- Holiday Purchase scheme.
- Retail discounts.
- Discounted gym membership.
We Offer:
- A competitive salary and bonus structure.
- Full training.
- Ongoing personal development.
- A fun working environment.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Junior Customer Experience Account Manager in Hemel Hempstead employer: SCG Connected
Contact Detail:
SCG Connected Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Experience Account Manager in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Junior Customer Experience Account Manager. Highlight your customer service experience and how you can contribute to that impressive retention rate.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Junior Customer Experience Account Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Customer Experience Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our impressive retention rate!
Show Off Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. We love a proactive attitude, so don’t hesitate to showcase examples of how you've effectively communicated with customers in the past.
Demonstrate Your Problem-Solving Abilities: In your application, share specific instances where you've successfully resolved customer issues or identified opportunities. This will show us that you can handle challenges and contribute positively to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCG Connected
✨Know Your Customer Experience
Before the interview, brush up on customer experience principles and how they apply to the role. Be ready to discuss how you can exceed customer expectations and contribute to that impressive 99.5% retention rate.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or complaints in the past, showcasing your proactive attitude.
✨Demonstrate Your Adaptability
This role thrives in a fast-paced environment, so be prepared to share instances where you've adapted to change. Highlight your ability to manage multiple tasks and prioritise effectively, as this will resonate well with the interviewers.
✨Research the Company and Its Services
Familiarise yourself with the company's products and services, especially in areas like Mobiles, Connectivity, and VoIP. This knowledge will not only impress your interviewers but also help you answer questions about how you can educate customers on alternative services.