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- Tasks: Be the first point of contact for customers, providing support and resolving queries.
- Company: Join a dynamic team at a leading customer experience company in Bradley Stoke.
- Benefits: Enjoy 21 days holiday, gym discounts, and a birthday day off!
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Positive mindset, multitasking skills, and an interest in technology.
- Other info: Equal opportunities employer committed to inclusivity and career growth.
The predicted salary is between 25000 - 30000 £ per year.
Location: Bradley Stoke
Salary: £25,000 - £30,000
We are looking for a Customer Experience Agent to join our Customer Experience team based at our Bradley Stoke Office. You will be the first point of contact for our customers, providing technical support as well as dealing with other queries such as invoice and contract queries.
Responsibilities:
- Maintaining relationships with key partners, ensuring that we provide a unified service from supplier to client.
- Managing a variety of queries from start to completion.
- Develop, implement and maintain procedures of best practice and standards.
- Ensure that all faults are dealt with efficiently and that the fault is triaged and reported correctly.
- Manage process for communicating service affecting issues to the organisation as well as our customers.
- Monitor to define patterns and work to lessen recurrence.
- Liaising with other surrounding support teams on faults and assurance.
- Coordination of internal and external resources.
- Identify own training requirements.
Skills Required:
- A positive, solutions focused mindset coupled with a can-do attitude.
- To deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued.
- An ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively.
- The ability to adapt and negotiate/mediate and decision-making skills.
- Interest in Technology and Innovation.
Benefits:
- 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years.
- Birthday Day Off.
- Buy Holiday Scheme.
- Employee Assistance Programme.
- Enhanced company sick pay.
- Discounted Retail Vouchers.
- Reduced Gym Membership.
- Annual Salary Review.
- SCG Mobile Benefit.
- Employee Referral Bonus.
- Pension Scheme.
- Free On-Site Parking.
- Charity Events.
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Customer Service Agent - Agent employer: SCG Connected
Contact Detail:
SCG Connected Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Agent
✨Tip Number 1
Get to know the company! Research SCG and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or technical issues. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Customer Experience team at SCG.
We think you need these skills to ace Customer Service Agent - Agent
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your positive, solutions-focused mindset.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their skills directly to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for technology and innovation shines through!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Plus, it helps us keep track of your application!
How to prepare for a job interview at SCG Connected
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service before your interview. Understand common queries and how to handle them, especially technical support issues. This will show that you’re prepared and can think on your feet.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you prioritise tasks. This is key for a role that requires managing multiple queries at once.
✨Demonstrate Your Tech Savvy
Since the role involves technical support, make sure to express your interest in technology and innovation. Familiarise yourself with common tools and platforms used in customer service, as this will help you stand out as a candidate who’s eager to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer service approach and how they handle service-affecting issues. This shows your genuine interest in the role and helps you gauge if the company aligns with your values.