At a Glance
- Tasks: Engage with customers to collect outstanding payments and resolve issues.
- Company: Dynamic company in Dummer, Basingstoke with a focus on teamwork.
- Benefits: Competitive salary, holiday perks, career development, and free onsite snacks.
- Other info: Enjoy a vibrant workplace with opportunities for growth and community involvement.
- Why this job: Join a supportive team and make a real difference in customer relations.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Dummer, Basingstoke
Salary: £25,000 – £30,000
To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities- Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
- Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
- Work with customers and other internal departments to resolve issues preventing payment
- Issue credit notes and request refunds where required
- Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt
- Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
- Post bank receipts daily for various companies
- May be required to get involved with Direct Debit collections
- Liaise with customer experience team
- Provide summaries of expected bad debts
- Produce daily reports
- Take customer credit card payments
- Answer customer calls and emails
- Monitor payments inboxes
- Any other ad-hoc tasks that are required
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills, both verbal and written
- Attention to detail
- IT Literate including Excel
- Must be able to travel to other offices as required
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- SCG Mobile Benefit
- Employee Referral Bonus
- Annual Salary Reviews
- Pension Scheme
- Onsite Canteen (offering free croissants and free freshly made soup daily)
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Credit Controller employer: SCG Connected
At SCG, located in the picturesque Dummer, Basingstoke, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. With a strong focus on employee growth, we offer career development opportunities, generous holiday allowances, and unique benefits such as a birthday day off and an onsite canteen serving free meals. Join us to be part of a team that values your contributions and encourages a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written skills, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Asking about the team dynamics or how they handle tricky debts shows that you’re proactive and ready to engage with the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the position right from the start.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in debt collection and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re interested in the role and how your background makes you a great fit. Keep it friendly and professional, and don’t forget to mention your positive can-do attitude!
Show Off Your Communication Skills:Since strong communication is crucial for this role, make sure your written application reflects that. Be clear and concise, and double-check for any typos or errors. We want to see your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it helps us keep everything organised!
How to prepare for a job interview at SCG Connected
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of credit control processes and be ready to discuss how you've successfully managed debts in the past. Familiarise yourself with key metrics that might come up during the interview.
✨Showcase Your Communication Skills
Strong communication is crucial for this role. Prepare examples of how you've effectively communicated with customers or internal teams to resolve payment issues. Practise articulating these experiences clearly, as it will demonstrate your ability to handle customer interactions professionally.
✨Demonstrate Attention to Detail
In credit control, attention to detail can make or break a deal. Be prepared to discuss specific instances where your meticulous nature helped you catch errors or prevent issues. You might even want to bring along a sample report or two to showcase your analytical skills.
✨Familiarise Yourself with CRM Tools
Since you'll be using CRM and sales ledger systems, it's a good idea to brush up on any relevant software you're familiar with. If you have experience with specific tools, mention them during the interview. Showing that you're tech-savvy will give you an edge!
