At a Glance
- Tasks: Engage with customers to collect payments and resolve outstanding debts.
- Company: Join a supportive team at SCG, committed to equality and community.
- Benefits: Enjoy 21 days holiday, career progression, and free onsite perks like croissants!
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a difference by helping customers while developing your skills in finance.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Dummer, Basingstoke
Salary: £25,000 - £30,000
To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.
Responsibilities:
- Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies
- Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected
- Work with customers and other internal departments to resolve issues preventing payment
- Issue credit notes and request refunds where required
- Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt
- Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing
- Post bank receipts daily for various companies
- May be required to get involved with Direct Debit collections
- Liaise with customer experience team
- Provide summaries of expected bad debts
- Produce daily reports
- Take customer credit card payments
- Answer customer calls and emails
- Monitor payments inboxes
- Any other ad-hoc tasks that are required
Skills & Competencies:
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills, both verbal and written
- Attention to detail
- IT Literate including Excel
- Must be able to travel to other offices as required
Benefits:
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- SCG Mobile Benefit
- Employee Referral Bonus
- Annual Salary Reviews
- Pension Scheme
- Onsite Canteen (offering free croissants and free freshly made soup daily)
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Credit Controller in Basingstoke employer: SCG Connected
At SCG, located in the picturesque Dummer, Basingstoke, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. With a strong focus on employee growth, we offer career development opportunities, generous benefits including enhanced sick pay and a buy holiday scheme, and a vibrant workplace with amenities like an onsite canteen and free parking. Join us to be part of a team that values your contributions and encourages a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Credit Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for credit control positions. Practise your answers, focusing on your customer service skills and how you handle tricky debts. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at SCG, where you can find a supportive environment and great benefits!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Credit Controller in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. Share specific examples of how you've successfully managed debts or resolved customer issues in the past.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at SCG Connected
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial figures daily. Brush up on your knowledge of basic accounting principles and be ready to discuss how you've successfully managed debts in the past. This shows you’re not just familiar with the role but also confident in handling numbers.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated with customers or internal teams to resolve payment issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've tackled tricky debt situations. Highlight your approach to resolving issues and how you collaborated with other departments. This will show that you can think on your feet and work well with others.
✨Familiarise Yourself with CRM Tools
Since you'll be using CRM and sales ledger systems, it’s a good idea to mention any relevant experience you have with these tools. If you’ve used similar software before, share how it helped you manage customer records and track payments efficiently.
