At a Glance
- Tasks: Support customers and ensure smooth operations in our Service Assurance team.
- Company: Join a dynamic team in Dummer, Basingstoke with a focus on innovation.
- Benefits: Enjoy 21 days holiday, birthday off, and free onsite perks like croissants!
- Other info: We value diversity and support applicants with disabilities.
- Why this job: Make a real difference by resolving customer issues and enhancing service quality.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 32000 € per year.
Location: Dummer, Basingstoke
Salary: £30,000 - £32,000
To triage and support customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.
Responsibilities
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- To ensure we are regularly communicating with clients while exceeding their expectations
- Maintaining a process driven work environment
- Collating and communicating fault information to ensure quick resolution
- Enabling continuation of service via utilisation of value-add products
- Understanding and resolving faults within SLA
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance
- Co-ordination of internal and external resource
- Liaising with Group Networks and other surrounding support teams on faults/assurance
Skills and competencies required
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
- Decision making skills
- Proven problem-solving attitude
- Ability to coach others
- Experience working in a problem solving environment
- Interest in Technology and Innovation and IT Literate
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Locations
Service Assurance Agent in Basingstoke, Hampshire employer: SCG Connected
At SCG, located in Dummer, Basingstoke, we pride ourselves on fostering a collaborative and supportive work environment for our Service Assurance Agents. With a strong emphasis on employee growth, we offer comprehensive benefits including an annual salary review, enhanced sick pay, and opportunities for professional development, all while ensuring a positive work-life balance with generous holiday allowances and unique perks like free onsite parking and a birthday day off. Join us to be part of a team that values exceptional customer service and innovation, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Assurance Agent in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves triaging and resolving issues, think of examples from your past experiences where you've successfully tackled challenges. This will demonstrate your capability during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Assurance Agent in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and problem-solving. We want to see how your skills align with the role of a Service Assurance Agent!
Show Off Your Communication Skills:Since this role involves liaising with clients and internal teams, demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Attention to Detail:We love candidates who pay attention to detail! Make sure to proofread your application for any typos or errors, and consider including examples of how you've demonstrated this in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SCG Connected
✨Know Your Stuff
Make sure you brush up on your industry knowledge and the specific technologies relevant to the role. Understanding the common issues customers face and how to resolve them will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will demonstrate your strong communication skills and positive can-do attitude.
✨Be Process-Driven
Familiarise yourself with process-driven work environments. Be ready to discuss how you maintain organisation and efficiency in your work, especially when triaging tickets and communicating fault information. Highlighting your attention to detail will be key here.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the tools they use for reporting, or how they measure success. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
