At a Glance
- Tasks: Guide patients through the onboarding process and provide exceptional support.
- Company: Join a leading medical cannabis clinic transforming patient care.
- Benefits: Competitive salary, uncapped commission, pension scheme, and employee discounts.
- Other info: Fast-paced environment with opportunities for personal growth and team celebrations.
- Why this job: Make a real difference in patients' lives while earning great rewards.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 26000 - 32000 £ per year.
Join one of the UK's leading medical cannabis clinics! This pioneering MedTech exists to improve the lives of patients through medical cannabis. As a rapidly growing healthcare provider, they help patients access specialist treatment in a safe, legal and clinically regulated environment.
We're looking for an emotionally mature yet driven and dynamic Patient Onboarding Representative to become the first point of contact for prospective patients interested in registering with our service. This is a fast-paced, high-volume, phone-based sales role that combines customer service, relationship building, administration and patient support. You'll be speaking with individuals who have already expressed an interest in our service, helping them understand the process, guiding them through registration requirements and legal administration, ensuring they receive an outstanding experience from enquiry to onboarding.
What you'll be doing:
- Calling prospective patients who have registered an interest in joining the clinic
- Guiding patients through the onboarding journey
- Chasing outstanding documentation, medical records and required forms
- Liaising with GP surgeries and healthcare professionals where required
- Keeping accurate records and ensuring all legal and regulatory processes are followed
- Collaborating with colleagues to ensure patients are successfully onboarded
What we're looking for:
This role would suit someone from a sales, recruitment, telesales, call centre or customer services background that are target driven individuals who enjoy making sales and making commission. We're particularly interested in individuals who can demonstrate:
- Experience working in a high-volume telephone-based sales environment
- Emotional maturity, empathy and patience
- Strong relationship-building and communication skills
- Excellent organisation and attention to detail
- The ability to manage multiple cases simultaneously whilst keeping momentum
- Experience working to targets, KPIs or performance metrics
The ideal person:
You'll be someone who genuinely enjoys helping people. Many of the patients you speak with may be dealing with chronic health conditions, pain, anxiety or other life challenges. Some may be unfamiliar with medical cannabis and require additional support throughout the registration process. Success in this role comes from building trust, showing empathy and maintaining consistent follow-up while ensuring every patient receives the guidance they need and deserve.
If you're tenacious, resilient, organised, compassionate and thrive in a fast-paced environment making sales whilst making a genuine difference to people’s lives, we'd love to hear from you.
What's in it for you?
- £26,000 - £32,000 basic salary (dependant on experience)
- Commission structure – up to 30%
- Pension scheme
- Access to company benefits and discounts portal
- Blue Light Scheme access
- Employee Assistance Programme
- Regular company events and celebrations
- Relaxed dress code
- Opportunity to join a rapidly growing healthcare business making a genuine difference to patients' lives
*Everyone is in-office 5 days per week Monday – Friday*
Sales Consultant - MedTech & Uncapped OTE! employer: SCF Talent
SCF Talent is an exceptional employer that prioritises a supportive and dynamic work culture, perfect for those looking to make a meaningful impact in the healthcare sector. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you thrive in your role as a Patient Onboarding & Sales Specialist. Located in a vibrant area, our team enjoys a collaborative environment that values innovation and patient care, making it a rewarding place to work.
