At a Glance
- Tasks: Guide patients through the onboarding process and ensure a smooth registration experience.
- Company: Pioneering MedTech improving lives through medical cannabis.
- Benefits: Competitive salary, commission structure, employee discounts, and regular company events.
- Other info: Join a rapidly growing healthcare provider with a relaxed dress code.
- Why this job: Make a genuine difference in people's lives while thriving in a fast-paced environment.
- Qualifications: Experience in customer service or sales, strong communication skills, and emotional maturity.
The predicted salary is between 27000 - 32000 £ per year.
This pioneering MedTech exists to improve the lives of patients through medical cannabis. As a rapidly growing healthcare provider, they help patients access specialist treatment in a safe, legal and clinically regulated environment.
We're looking for an emotionally mature yet driven and dynamic Patient Onboarding Representative to become the first point of contact for prospective patients interested in registering with our service. This is a fast‐paced, phone‐based role that combines customer service, relationship building, administration and patient support. You'll be speaking with individuals who have already expressed an interest in our service, helping them understand the process, guiding them through registration requirements and legal administration, ensuring they receive an outstanding experience from enquiry to onboarding.
What you'll be doing:
- Calling prospective patients who have registered an interest in joining the clinic
- Guiding patients through the onboarding journey
- Chasing outstanding documentation, medical records and required forms
- Liaising with GP surgeries and healthcare professionals where required
- Keeping accurate records and ensuring all legal and regulatory processes are followed
- Collaborating with colleagues to ensure patients are successfully onboarded
What we're looking for:
This role would suit someone from a sales, recruitment, telesales, call centre or customer services background that are target driven individuals who enjoy making sales and making commission. We're particularly interested in individuals who can demonstrate:
- Experience working in a high‐volume telephone‐based environment
- Emotional maturity, empathy and patience
- Strong relationship‐building and communication skills
- Excellent organisation and attention to detail
- The ability to manage multiple cases simultaneously whilst keeping momentum
- Experience working to targets, KPIs or performance metrics
The ideal person:
You'll be someone who genuinely enjoys helping people. Many of the patients you speak with may be dealing with chronic health conditions, pain, anxiety or other life challenges. Some may be unfamiliar with medical cannabis and require additional support throughout the registration process. Success in this role comes from building trust, showing empathy and maintaining consistent follow‐up while ensuring every patient receives the guidance they need and deserve.
If you're tenacious, resilient, organised, compassionate and thrive in a fast‐paced environment making sales whilst making a genuine difference to people's lives, we'd love to hear from you.
What's in it for you?
- £27,000 - £32,000 basic salary (dependant on experience)
- Commission structure – up to 30%
- Access to company benefits and discounts portal
- Blue Light Scheme access
- Employee Assistance Programme
- Regular company events and celebrations
- Relaxed dress code
- Opportunity to join a rapidly growing healthcare business making a genuine difference
Everyone is in‐office 5 days per week Monday – Friday.
Onboarding Specialist - MedTech & Times Top 100 in London employer: SCF Talent
As a pioneering MedTech company dedicated to improving patient lives through medical cannabis, we offer a dynamic and supportive work environment where your contributions truly matter. With competitive salaries, a generous commission structure, and access to a range of employee benefits, we prioritise your growth and well-being while fostering a culture of empathy and collaboration. Join us in making a meaningful impact in healthcare as part of a rapidly growing team that values your skills and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist - MedTech & Times Top 100 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SCF Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SCF Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Specialist - MedTech & Times Top 100 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SCF Talent:Your cover letter is your chance to shine! Tell us why you want to work at SCF Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SCF Talent!
How to prepare for a job interview at SCF Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
