At a Glance
- Tasks: Lead the front office team and create exceptional guest experiences.
- Company: Join Scenic Hotel Cotswold, a long-standing and sustainable hotel group.
- Benefits: Full-time role with guaranteed hours and a supportive team environment.
- Other info: Flexible hours and opportunities for career growth in a dynamic setting.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: 2-3 years of Front Office experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Hotel: Scenic Hotel Cotswold
Location: 88/96 Papanui Road, Merivale, Christchurch 8014
Employment Type: Full-time permanent position
Hours of Work: Guaranteed 40 hours per week, on a rotating roster including weekends.
Is this role for you? We're excited to announce a Front Office Manager opportunity at Scenic Hotel Cotswold! If you’re a passionate hospitality professional with strong leadership skills and a genuine commitment to creating exceptional guest experiences, we’d love to hear from you. Join our friendly team in Christchurch and lead the front office operation at one of the city’s well-established hotels!
Key Tasks & Responsibilities:
- Oversight of the running of the department including determining work requirements and allocation of duties.
- Preparation and maintenance of Front Office department rosters and attendance records.
- Planning, budgeting, and ordering for the Front Office department.
- Oversight of day-to-day activity of Front Office staff, and ensuring that training is coordinated, structured, and aligned with service standards.
- Taking a proactive approach to implementing service improvements to drive departmental success.
- Lead by example, fostering a positive, professional and guest-focused team culture.
Skills, Experience & Qualifications Required:
- 2-3 years relevant Front Office experience, with at least 2 years in a supervisory role, and an LCQ qualification, and a current Managers Certificate.
- Excellent verbal communication skills.
- Flexible in availability to work a rotating roster, including weekends.
- Great leadership skills with a can-do attitude.
Why Choose Scenic Hotel Group? We are New Zealand’s longest-standing hotel group, proudly managing 18 properties across the country and the South Pacific, along with a network of independent brands throughout New Zealand. Sustainability is at the heart of everything we do, and we’re proud to be a Toitū carbonreduce certified organisation. We're right here with you, using local knowledge to make informed decisions and adapt swiftly to the needs of our teams and guests.
We Do IT:
- Now: We act fast “Now” for exceptional guest experiences.
- Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
- Together: We grow “Together” in a team that boosts our work and guest experiences.
- Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!
For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/
Front Office Manager in Canterbury employer: Scenic Hotel Group
Scenic Hotel Group is an exceptional employer, offering a unique opportunity for painters to engage in diverse projects across New Zealand's largest locally owned hotel network. With a strong focus on employee growth, competitive pay, and a supportive work culture, you will not only enhance your skills through training but also contribute to creating memorable experiences for guests. Join us in Christchurch and enjoy the stability of permanent employment while travelling and working on exciting refurbishment projects.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Canterbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Scenic Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Scenic Hotel Group
Don't be shy about reaching out to Scenic Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Canterbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Scenic Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Scenic Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
