Enrolment Administrator in Coventry

SCCU Group is recruiting for an Enrolment Administrator to join their small and friendly team. The Enrolment Administrator with a focus on customer service is responsible for efficiently communicating with all employers and learners throughout their SCCU onboarding & enrolment journey, delivering a world-class customer experience whilst ensuring compliance with all relevant regulations and guidelines. This role requires excellent organisational skills, attention to detail, and outstanding customer service.

The coordinator will serve as a primary point of contact for apprentices, employers, and internal stakeholders, ensuring a seamless experience throughout the enrolment process.

• Enrolment
  • Facilitate the smooth enrolment to all programmes.
  • Collect and review all necessary documentation to ensure compliance with programme requirements.
  • Coordinate with relevant authorities and certification bodies to verify apprentice eligibility and enrolment status.
• Compliance Management
  • Stay updated on all relevant regulations, policies, and guidelines related to all programmes.
  • Ensure that all enrolments and documentation meet regulatory and organisational standards.
  • Collaborate with internal compliance teams to conduct regular audits and ensure ongoing adherence to compliance requirements.
• Customer Service
  • Act as the primary point of contact for learners and employers, addressing inquiries and providing necessary information about the enrolment process.
  • Resolve issues and concerns raised by learners and employers promptly and professionally.
  • Maintain a positive and helpful demeanour to enhance the overall customer experience.
• Data Management
  • Maintain accurate and up-to-date records of all enrolments.
  • Forecast weekly accurate enrolment position against the recruitment enrolment targets.
  • Generate reports and analyse data to track enrolment progress, identify trends, and make data-driven recommendations for process improvements.
• Collaboration
  • Collaborate effectively with internal teams, including managers, tutors, and administrative staff, to ensure seamless communication and coordination throughout the apprenticeship lifecycle.
  • Work closely with external partners, such as educational institutions and regulatory bodies, to facilitate the enrolment process and resolve any issues that may arise.

• Previous experience in enrolment roles.
• Strong understanding of all SCCU Group programmes, regulations, and compliance requirements.
• Excellent organisational skills and attention to detail.
• Exceptional customer service and interpersonal skills.
• Proficiency in using CRM software and other relevant tools for data management.
• Ability to work independently and as part of a team.
• Strong communication skills, both verbal and written.
• Previous experience in a similar role within an apprenticeships or a related field is highly desirable.
• Experience in handling customer queries and providing support in a professional manner.

SCCU expects all members of staff to work effectively as part of a team, or teams, delivering high quality education and support to organisations, clients, staff and students.

SCCU Group is committed to creating a safe learning environment and prioritising the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

• Job Type: Permanent
• Salary: £25,000 per annum
• Schedule: Monday to Friday
• Work Location: Hybrid

We embrace your uniqueness and encourage applications from qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

• 22 days holiday plus bank holidays.
• Extra day holiday for each years service up to 25 days.
• Dress down Fridays.
• Access to employee assistance programme (Life & Progress).
• Performance Awards in the form of vouchers and other prizes for outstanding performance.
• Annual Staff Conference for staff to gather and connect.
• Various opportunities for skill development and progression.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.