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- Tasks: Join our team to deliver top-notch customer service and manage repair processes.
- Company: SCCS is a leading dealer for Leica Geosystems, specializing in innovative survey solutions.
- Benefits: Enjoy a 12-month contract with opportunities for growth and collaboration.
- Why this job: Be part of a progressive company that values teamwork and cutting-edge technology.
- Qualifications: Good grades in GCSE English and Math; strong organizational and communication skills required.
- Other info: This role covers maternity leave, offering a unique chance to gain experience.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT US
SCCS are Leica Geosystems main UK dealer and part of the Hexagon group. We are a progressive company supplying survey solutions to civil engineering, construction and land surveying industries. We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV’S and total station solutions available to geospatial professionals.
ABOUT THE ROLE
We are looking for someone to come and join our team on a 12 months contract to cover Maternity Leave. To deliver efficient customer service to external and prospective clients regarding annual maintenance for customer kits, calibration, services, and repairs. This role will partner closely with all aspects of the SCCS and wider Hexagon Group businesses to provide the right level of practical support in order to meet the company’s sales objectives and growth targets.
RESPONSIBILITIES
- Liaising with service technicians regarding instruments, repairs and services.
- First point of contact to all customers to arrange annual maintenance bookings.
- Liaise with service/warehouse to ensure timely dispatch of all orders.
- Contact external partners to coordinate repairs and services completed in a timely manner.
- Manage the process through to billing using the required system.
- Arranging & processing of repair collection and delivery paperwork, including sales orders.
- Arranging & processing dispatch paperwork for instruments needing external repair.
- Monthly preparation of repair and service work outstanding and completed, both customer and hire instruments.
- Create and supply customer estimates and notifications.
- Liaise with the hire desk on the availability of kit for service loans.
Secondary Functions
- General repair enquiries support.
- Customer repair aftercare where required.
- Chasing up aged repairs for approval.
- Daily physical check of repairs awaiting repair and dispatch.
- Assistance with telephone enquiries.
- Any other ad hoc duties or project reasonably required of the employee.
QUALIFICATION AND EXPERIENCE
- Ability to work cross-functionally and collaborate with multiple stakeholders at all levels.
- Organised and capable of managing multiple opportunities at different parts of the process from enquiry, quotation, closure, order and delivery.
- Team oriented – ability to work well with diverse, cross-functional teams.
- Good grades in GCSE English Language and Maths or equivalent.
- English (fluent written and verbal) is a pre-requisite.
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Repair Service Administrator (Maternity Cover) employer: SCCS survey equipment ltd
Contact Detail:
SCCS survey equipment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Service Administrator (Maternity Cover)
✨Tip Number 1
Familiarize yourself with the products and services offered by SCCS and Hexagon Group. Understanding the technical aspects of GNSS, mobile mapping, and other survey solutions will help you communicate effectively with customers and service technicians.
✨Tip Number 2
Highlight your organizational skills during the interview. Since the role involves managing multiple tasks like maintenance bookings and repair processes, demonstrating your ability to prioritize and handle various responsibilities will set you apart.
✨Tip Number 3
Prepare to discuss your experience in customer service. As the first point of contact for clients, showcasing your ability to provide excellent support and resolve issues efficiently will be crucial.
✨Tip Number 4
Be ready to demonstrate your teamwork skills. This role requires collaboration with different departments, so sharing examples of how you've successfully worked in cross-functional teams will be beneficial.
We think you need these skills to ace Repair Service Administrator (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and qualifications required for the Repair Service Administrator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, administration, or roles that required cross-functional collaboration. Use specific examples to demonstrate your ability to manage multiple tasks and work effectively with diverse teams.
Showcase Communication Skills: Since the role requires fluent written and verbal English, make sure to showcase your communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with clients or stakeholders in the past.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your interest in innovative technology and how you can contribute to SCCS's goals during the maternity cover period.
How to prepare for a job interview at SCCS survey equipment ltd
✨Understand the Company and Its Products
Before the interview, take some time to research SCCS and the products they offer. Familiarize yourself with their survey solutions and technologies like GNSS and 3D laser scanners. This knowledge will help you demonstrate your interest in the role and how you can contribute to their objectives.
✨Showcase Your Organizational Skills
Since the role requires managing multiple tasks such as bookings, dispatch paperwork, and customer inquiries, be prepared to discuss your organizational skills. Share specific examples from your past experiences where you successfully managed similar responsibilities.
✨Highlight Your Communication Abilities
As the first point of contact for customers, strong communication skills are essential. Be ready to provide examples of how you've effectively communicated with clients or stakeholders in previous roles, especially in resolving issues or coordinating services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer service situations. Think of scenarios where you had to liaise with different teams or manage a challenging customer request, and be ready to explain your approach and the outcome.
