At a Glance
- Tasks: Provide top-notch AV support and solutions to clients across the North of England.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge AV technology.
- Qualifications: Experience in AV equipment servicing and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: York, Yorkshire (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose: The role of the AV Field Service Engineer is essential in providing SLA’s to our current Service clients. They will be based in the North of England and they will work alongside a team of engineers to attend customers' premises to assess and repair faults within the customers' Agreement with SCC Collab. The position demands a skilled individual to be able to identify and provide solutions to faults with equipment or to carry out equipment servicing. Assess whether to repair equipment on site or RMA. Build and maintain positive relationships with clients, delivering high standards of customer service. The individual must be able to work flexibly, and a level of overtime will be required.
Whether working individually or as part of a team, the individual upholds the company's standards by operating within established contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This role plays a pivotal part in enhancing overall productivity and user satisfaction through the delivery of efficient and reliable onsite services. Security clearance or willingness to apply will be required for this role. Full UK driving Licence.
Key responsibilities:
- Attend service calls and maintenance visits, some overseas and OOH
- Identify and provide solutions to faults with equipment
- Conducting meeting room checks ensuring all equipment functions correctly
- Delivering a high-quality service experience to users and customers
- Build and maintain positive relationships with clients
- Fault finding and resolution of AV/VC problems
- Provide accurate site surveys for SLA's
- Ensure tickets are updated with correct information in real time
- Maintain all PPE and safety equipment issued to them
- Escalate issues to team manager where required
- Provide dynamic risk assessments when required
Skills and experience:
- Demonstrated experience of servicing and repairing AV Equipment
- Proven ability to troubleshoot both hardware and software issues, identifying and resolving technical problems efficiently
- Experience in providing exceptional customer service ensuring a positive and professional experience for customers
- Ability to demonstrate great communication at all levels
- Ability to work under pressure, both individually and part of a team
- Requirement to work out of hours if required
- Ability to gain security clearance
- Must have a UK Driving License
- Must have good time management
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
AV Field Service Engineer in York employer: SCC
SCC is an exceptional employer that fosters a dynamic and collaborative work culture, offering employees the chance to thrive in a hybrid environment while engaging with diverse teams and clients. With a strong focus on professional development, employees are encouraged to grow their skills in IT consulting and business development, making it an ideal place for those looking to make a meaningful impact in the public sector. Located in London, SCC provides unique opportunities to work with leading FTSE500 companies, enhancing both career prospects and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land AV Field Service Engineer in York
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SCC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SCC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SCC!
✨Direct Apply to SCC
Let's not forget to apply directly through the SCC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AV Field Service Engineer in York
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SCC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SCC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SCC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
