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For Companies At a Glance
- Tasks: Support and manage cloud technologies in a dynamic virtualised desktop environment.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact in tech while developing your skills in a supportive team.
- Qualifications: Experience in IT systems administration and knowledge of virtualisation environments required.
The predicted salary is between 42000 - 52000 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: Any SCC office in UK (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £42,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Interview Process: 2-stage process
Why SCC?
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
The role will be a Tech Specialist as part of the UK Infrastructure Team supporting the Virtualised Desktop environments. The role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.
Key Responsibilities
- Manage cloud technologies such as Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
- Have advanced understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.
- Advanced understanding of Active Directory including GPO’s for desktop and profile management.
- Knowledge in configuring and managing Citrix Systems: Provide advanced technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.
- Optimize User Workspace Environments: Implement and support tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.
- Good understanding of Microsoft server products (Windows 2012-2022).
- Troubleshooting: Provide second and third-line support for IT systems, ensuring timely resolution of technical issues.
- Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.
- Understanding of ITIL.
- Ability to mentor, coach and support a small team of engineers to achieve team goals.
Skills And Experience
- Relevant experience in IT systems administration or engineering roles within large MSPs.
- Extensive expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio.
- Hands-on experience with Windows Server (2012–2019) and associated technologies.
- Proficiency in Microsoft Active Directory for GPO’s.
- Strong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Delivery Controller.
- Excellent problem-solving abilities and capacity to perform effectively under pressure.
- Highly desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
- Basic coaching / mentoring skills encompassing people and time management, effective communication, and mentoring/coaching of junior engineers.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Technical Support - Cloud VDI employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support - Cloud VDI
✨Tip Number 1
Network like a pro! Reach out to current employees at SCC on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those technical questions! Brush up on your knowledge of cloud technologies and virtualisation environments. We want to see you shine in your expertise, so practice explaining complex concepts in simple terms.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to tackle hypothetical scenarios related to troubleshooting. We love seeing how you approach challenges and come up with solutions on the spot.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about SCC’s culture and the team you’ll be working with. It shows us that you’re genuinely interested and helps you decide if it’s the right fit for you.
We think you need these skills to ace Technical Support - Cloud VDI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support - Cloud VDI role. Highlight your experience with cloud technologies and virtualisation environments, as these are key for us at SCC.
Showcase Your Skills: Don’t just list your skills; demonstrate how you've used them in past roles. We love seeing real examples of problem-solving and technical support that align with our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our team at SCC.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud technologies like Citrix Cloud, AVD, and VMware Horizon. Be ready to discuss your hands-on experience with these systems and how you've tackled challenges in virtualised environments.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. SCC values excellent problem-solving abilities, so think of scenarios where you’ve had to troubleshoot under pressure and what the outcomes were.
✨Understand the Company Culture
Familiarise yourself with SCC's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive team environment and support your colleagues, especially if you have mentoring or coaching experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if SCC is the right fit for you. Consider asking about career development opportunities or how the team collaborates on projects.