At a Glance
- Tasks: Provide tech support for virtual desktop environments and resolve customer incidents.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy competitive salary, flexible benefits, hybrid working, and paid volunteering days.
- Other info: Inclusive workplace with excellent career development and lifelong learning opportunities.
- Why this job: Make a real impact in tech support while developing your skills in a dynamic environment.
- Qualifications: Experience in IT systems administration and knowledge of virtualization technologies required.
The predicted salary is between 29700 - 36300 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: UK wide (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The role will be a Tech support VDI as part of the UK Infrastructure Team supporting the Virtualised Desktop environments. The role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.
Key responsibilities:
- Manage technologies such as Citrix Onprem & Cloud, AVD and Nerdio.
- Have a good understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.
- Good understanding of Active Directory including GPOs for desktop and profile management including FsLogix.
- Knowledge in managing Citrix Systems: Provide clear technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.
- Support User Workspace Environments: Implement and utilise tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.
- Good understanding of Microsoft server products (Windows 2012-2022).
- Good understanding of the certificate renewal process and certificate chains within Citrix.
- Troubleshooting: Provide second-line support for IT systems, ensuring timely resolution or escalation of technical issues.
- Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.
- Understanding of ITIL.
Skills and experience:
- Relevant experience in IT systems administration or engineering roles within large MSPs.
- Relevant expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, Azure Stack HCI, and Nerdio.
- Hands-on experience with Windows Server (2012–2019) and associated technologies.
- Proficiency in Microsoft Active Directory for GPOs.
- Strong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Delivery Controller.
- Good problem-solving abilities and capacity to perform effectively under pressure.
- Desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.
- Good time management, effective communication to customers and senior engineers.
- Good understanding of customer/client relationships.
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
Tech Support - Cloud VDI employer: SCC
SCC is an exceptional employer that fosters a dynamic and collaborative work culture, offering employees the chance to thrive in a hybrid environment while engaging with diverse teams and clients. With a strong focus on professional development, employees are encouraged to grow their skills in IT consulting and business development, making it an ideal place for those looking to make a meaningful impact in the public sector. Located in London, SCC provides unique opportunities to work with leading FTSE500 companies, enhancing both career prospects and job satisfaction.
