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- Tasks: Provide advanced tech support for Cloud VDI environments and optimise user experiences.
- Company: Join SCC, Europe's largest privately-owned IT business with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Other info: Great career growth opportunities in an inclusive workplace.
- Why this job: Make a real impact in a dynamic tech environment while working hybrid.
- Qualifications: Experience in IT systems administration and knowledge of virtualisation technologies required.
The predicted salary is between 42000 - 52000 £ per year.
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £42,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working
Responsibilities:
- Have advanced understanding of virtualization environments such as VMware, Microsoft Hyper‑V
- Having advanced understanding of Active Directory including GPO’s for desktop and profile management
- Knowledge in configuring and managing Citrix Systems
- Provide advanced technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management
- Optimize User Workspace Environments: Implement and support tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms
- Good understanding of Microsoft server products (Windows 2012‑2022)
- Troubleshooting: Provide second and third‑line support for IT systems, ensuring timely resolution of technical issues
- Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures
- Understanding of ITIL
- Ability to mentor, coach and support a small team of engineers to achieve team goals
Skills And Experience:
- Relevant experience in IT systems administration or engineering roles within large MSPs
- Extensive expertise in a variety of virtualised Desktop environments—Citrix, Citrix Cloud, AVD, DAAS/VMware Horizon, Azure Stack HCI, and Nerdio
- Hands‑on experience with Windows Server (2012‑2019) and associated technologies
- Proficiency in Microsoft Active Directory for GPO’s
- Strong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Delivery Controller
- Excellent problem‑solving abilities and capacity to perform effectively under pressure
- Highly desirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications
- Basic coaching/mentoring skills encompassing people and time management, effective communication, and mentoring/coaching of junior engineers
About Us:
SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and looks to simplify the complex.
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.
Tech Support - Cloud VDI employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support - Cloud VDI
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research SCC and brush up on your technical skills related to Cloud VDI. Be ready to showcase your problem-solving abilities and how you can optimise user workspace environments.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and improve your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at SCC!
We think you need these skills to ace Tech Support - Cloud VDI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tech Support - Cloud VDI role. Highlight your experience with virtualization environments like VMware and Citrix, and don’t forget to mention any relevant certifications you have!
Show Off Your Skills: In your cover letter, showcase your problem-solving abilities and your hands-on experience with Microsoft Active Directory and Windows Server. We want to see how you can bring your expertise to our team!
Be Clear and Concise: When filling out your application, keep your language clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of virtualization environments like VMware and Microsoft Hyper-V. Be ready to discuss your hands-on experience with Citrix systems, as well as any troubleshooting you've done in the past. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled complex technical issues. SCC values excellent problem-solving abilities, so think of scenarios where you’ve resolved second or third-line support challenges. Highlight your thought process and the steps you took to reach a solution.
✨Familiarise Yourself with ITIL
Since understanding ITIL is part of the role, make sure you can talk about how you've applied ITIL principles in your previous roles. Bring examples of how you maintained documentation and standard operating procedures, as this will show your attention to detail and organisational skills.
✨Be Ready to Discuss Mentoring
As the role involves mentoring junior engineers, think about your coaching experiences. Prepare to discuss how you've supported team members in achieving their goals and how you communicate effectively. This will demonstrate your leadership potential and ability to work collaboratively.