At a Glance
- Tasks: Provide top-notch AV support and solutions to clients across the North of England.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy competitive salary, flexible benefits, hybrid working, and paid volunteering days.
- Other info: Dynamic team environment with opportunities for career growth and lifelong learning.
- Why this job: Make a real impact by enhancing customer experiences and solving technical challenges.
- Qualifications: Experience in AV equipment servicing and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are actively building diverse teams and welcome applications from everyone.
Location: Yorkshire (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Interview Process: 2-stage process
Why SCC?
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
The role of the AV Field Service Engineer is essential in providing SLA’s to our current Service clients. They will be based in the North of England and they will work alongside a team of engineers to attend customers' premises to assess and repair faults within the customers' Agreement with SCC Collab. The position demands a skilled individual to be able to identify and provide solutions to faults with equipment or to carry out equipment servicing. Assess whether to repair equipment on site or RMA. Build and maintain positive relationships with clients, delivering high standards of customer service. The individual must be able to work flexibly, and a level of overtime will be required. Whether working individually or as part of a team, the individual upholds the company's standards by operating within established contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This role plays a pivotal part in enhancing overall productivity and user satisfaction through the delivery of efficient and reliable onsite services. Security clearance or willingness to apply will be required for this role. Full UK driving Licence.
Key Responsibilities
- Attend service calls and maintenance visits, some overseas and OOH
- Identify and provide solutions to faults with equipment
- Conducting meeting room checks ensuring all equipment functions correctly
- Delivering a high-quality service experience to users and customers
- Build and maintain positive relationships with clients
- Fault finding and resolution of AV/VC problems
- Provide accurate site surveys for SLA's
- Ensure tickets are updated with correct information in real time
- Maintain all PPE and safety equipment issued to them
- Escalate issues to team manager where required
- Provide dynamic risk assessments when required
Skills And Experience
- Demonstrated experience of servicing and repairing AV Equipment
- Proven ability to troubleshoot both hardware and software issues, identifying and resolving technical problems efficiently
- Experience in providing exceptional customer service ensuring a positive and professional experience for customers
- Ability to demonstrate great communication at all levels
- Ability to work under pressure, both individually and part of a team
- Requirement to work out of hours if required
- Ability to gain security clearance
- Must have a UK Driving License
- Must have good time management
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
AV Field Service Engineer in Sheffield employer: SCC
SCC is an exceptional employer that fosters a dynamic and collaborative work culture, offering employees the chance to thrive in a hybrid environment while engaging with diverse teams and clients. With a strong focus on professional development, employees are encouraged to grow their skills in IT consulting and business development, making it an ideal place for those looking to make a meaningful impact in the public sector. Located in London, SCC provides unique opportunities to work with leading FTSE500 companies, enhancing both career prospects and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land AV Field Service Engineer in Sheffield
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with SCC for a AV Field Service Engineer. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace AV Field Service Engineer in Sheffield
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at SCC, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At SCC, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at SCC
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with SCC.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with SCC. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like SCC love seeing candidates who not only have technical skills but also fit well within their team culture.
