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For Companies At a Glance
- Tasks: Provide on-site IT support for hardware and software, ensuring top-notch service delivery.
- Company: Join Europe's largest privately-owned IT company with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, company van, flexible benefits, and paid volunteering days.
- Why this job: Make a real impact by solving IT challenges and supporting diverse customers.
- Qualifications: Experience in IT support, knowledge of hardware, and strong communication skills.
- Other info: Hybrid working options and excellent career development opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: Permanent, full time
Salary Package: £, to £,, Company Van, large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm Monday to Friday, participation in out of hours will also be required
Interview Process: -stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Key responsibilities:
- To repair, diagnose and replace PCs, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals.
- To perform desk side support to SCC clients as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and Printer repairs.
Skills and experience:
- Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation.
- Server Support Experience Wintel & UNIX.
- Data Storage Hardware Break Fix Experience.
- Trained in Desktop/Laptop/Printers and Servers.
- Network Support Skills Switches, Routers – Cisco / HP etc.
- Good knowledge of common software products.
About You
Senior IT Field Delivery Engineer employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend industry events, join online forums, or even hit up local meetups. You never know who might have a lead on your next role!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Senior IT Field Delivery Engineer. This will help you feel more confident and ready to showcase your skills.
✨Tip Number 3
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right fit for you.
We think you need these skills to ace Senior IT Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Field Delivery Engineer role. Highlight your experience with PC, laptop, and server support, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your experience with customer service and problem-solving, as these are key in our line of work.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills! Mention your experience with Wintel, UNIX, and network support. We love seeing candidates who can hit the ground running with their technical know-how.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PCs, laptops, printers, and servers. Be ready to discuss your experience with Wintel and UNIX systems, as well as any data storage hardware you've worked with. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've diagnosed and repaired IT issues. Think about how you approached the problem, what tools you used, and how you communicated with clients. This will demonstrate your ability to work efficiently under pressure.
✨Understand the Company Culture
Familiarise yourself with SCC's values and their commitment to inclusivity and career development. During the interview, express how your personal values align with theirs and how you can contribute to their positive workplace culture.
✨Be Ready for Real-Time Scenarios
Since the role involves real-time updates and call management, practice explaining how you would handle multiple tasks simultaneously. You might be asked to walk through a scenario where you need to prioritise calls or manage customer expectations, so think on your feet!
