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For Companies At a Glance
- Tasks: Provide IT support on hardware and software at customer sites.
- Company: Join SCC, Europe's largest privately-owned IT company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Must have excellent customer service skills and relevant technical certifications.
- Other info: Embrace career growth opportunities in an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Senior IT Field Delivery Engineer
Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte)
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday (+ OOH Rota of 1:4)
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe\’s largest privately-owned IT Company
Role purpose
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Security clearance or willingness to apply will be required for this role.
Key responsibilities
- Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
- Complete customer rebuilds and configuration to desk
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Achieve the dynamic KPI targets set for your role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
- Will be able to carry out IMAC projects with little supervision and lead as and when required.
- Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
- Carry out any other reasonable request from your line management.
- Participate in 24/7 coverage via a rota system.
- Work a certain amount of overtime when required to do so.
- Practice ‘Quick Win’ processes.
- Act as a mentor to other engineers when required.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
- Will maintain company assets to keep them in good working order and good general condition.
- Be familiar with customer policies and processes where applicable.
Skills and experience
- Must always be professional and presentable.
- Must have a full UK driving licence.
- Must have excellent customer facing skills.
- Will be required to be self-motivated with good organisational skills, and can work unsupervised.
- Must possess or can obtain relevant technical certifications.
- Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Will display positive behaviours which support team productivity.
- Must have a high standard of communication and inter-personal skills to support colleagues and team members.
About Us
SCC is Europe\’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC – https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC – https://www.scc.com/sustainability-at-scc/
Life at SCC – https://www.linkedin.com/company/scc/life
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Senior Field Delivery Engineer employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Delivery Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at SCC or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how you’ve tackled challenges and delivered results in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SCC.
We think you need these skills to ace Senior Field Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Field Delivery Engineer role. Highlight relevant experience and skills that match the job description, like your technical certifications and customer-facing abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your willingness to embrace new technologies – we love that!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to share examples of how you've successfully communicated with clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
As a Senior IT Field Delivery Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of PC, laptop, printer, and server diagnostics and repairs. Be ready to discuss specific examples of how you've tackled similar issues in the past.
✨Showcase Your Customer Skills
This role requires excellent customer-facing skills. Prepare to share experiences where you’ve successfully managed customer expectations or resolved conflicts. Highlight your ability to communicate effectively, especially when under pressure.
✨Be Ready for Real-Time Problem Solving
Since you'll be working with SLAs and real-time updates, practice articulating your thought process during problem-solving scenarios. Think about how you would handle unexpected challenges on-site and be prepared to discuss these strategies.
✨Demonstrate Your Organisational Skills
Self-motivation and organisation are key for this role. Come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially in a field-based environment.
