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- Tasks: Provide on-site IT support, diagnose issues, and ensure compliance with safety regulations.
- Company: Join SCC, a leading tech company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, paid volunteering days, and great perks.
- Other info: Permanent role with opportunities for growth in a dynamic environment.
- Why this job: Make a difference by helping customers solve their IT challenges.
- Qualifications: Must have CompTIA A+ certification and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
SCC is hiring a Customer Support Engineer to provide IT support at customer sites in Warrington. The role includes diagnosing and repairing hardware and software, ensuring compliance with safety regulations, and achieving KPI targets.
Candidates must have:
- Good customer skills
- A full UK driving license
- CompTIA A+ qualification
This is a permanent role with a competitive salary and a range of benefits, including paid volunteering days.
On-Site IT Support Engineer — Customer-Facing employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer — Customer-Facing
✨Tip Number 1
Get to know the company! Research SCC and understand their values, culture, and what they look for in a Customer Support Engineer. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is customer-facing, think of scenarios where you’ve successfully resolved issues or helped customers. Be ready to share these experiences during your interview.
✨Tip Number 3
Brush up on your technical knowledge! Make sure you're comfortable discussing hardware and software troubleshooting. You might get some technical questions, so being prepared will give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace On-Site IT Support Engineer — Customer-Facing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any customer-facing roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your CompTIA A+ qualification!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the On-Site IT Support Engineer role and how your background makes you a great fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Customer Skills: Since this role is all about customer interaction, make sure to highlight your customer service skills in your application. Share examples of how you've successfully resolved issues or helped clients in the past – we want to know how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other cool opportunities we have available!
How to prepare for a job interview at SCC
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software knowledge, especially anything related to the CompTIA A+ qualification. Be ready to discuss common issues you might face on-site and how you would resolve them.
✨Show Off Your Customer Skills
Since this role is customer-facing, practice how you would handle different customer scenarios. Think about how to communicate technical information clearly and patiently, as well as how to manage difficult situations.
✨Understand Safety Regulations
Familiarise yourself with safety regulations relevant to IT support. Be prepared to discuss how you ensure compliance in your work, as this will show that you take safety seriously and can be trusted on-site.
✨Set Your KPI Targets
Research what typical KPI targets look like for an IT Support Engineer. Be ready to talk about how you would meet or exceed these targets, demonstrating your commitment to performance and efficiency.