IT Field Delivery Engineer in Nottingham

We are actively building diverse teams and welcome applications from everyone.

Location: North West Area (Warrington, Wigan, Manchester, Liverpool, Crewe)

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year.

Hours: 9.00 am – 5.30 pm Monday – Friday (the employee will be required to participate in a 24/7 rota as and when required by the business).

Interview Process: 2‑stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role Purpose

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Key Responsibilities

• Conduct diagnostics, repair and replace PCs, laptops, printers, and retail equipment with associated peripherals, including basic servers and network activities in line with business requirements.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un‑planned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to manage all call details real time and gain full understanding of the customer's SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner, achieve required commit time, and reflect actual work done in real time with accurate updates, including part movements and RMA generation.
• Assist other engineers to carry out IMAC projects.
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard; work towards a basic knowledge of servers and networking equipment.
• Carry out any other reasonable request from line management.
• Participate in 24/7 coverage via a rota system (where contractually identified).
• Work a certain amount of overtime when required.
• Practice ‘Quick Win’ processes.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Skills and Experience

• Always professional and presentable.
• Full UK driving licence.
• Excellent customer‑facing skills.
• Security clearance or willingness to apply will be required for this role.
• Self‑motivated with good organisational skills and able to work unsupervised.
• Possess or can obtain relevant technical certifications.
• Possess at least the CompTIA A+ qualification or have equivalent knowledge/experience.
• Ability to work at height and undertake varied manual handling activities.
• Display positive behaviours which support team productivity.

SCC is Europe's largest privately‑owned IT business, based out of the new £7 m HQ office in Birmingham and helps clients succeed through IT transformation and exceptional customer experiences. SCC is a global company passionate about IT and simplifying the complex. SCC is an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the basis of a protected characteristic, which includes sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.